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Khorwala

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Khorwala

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March 6th, 2023 02:00

Grainy, pixelated video from the built in camera

Hi,

The video I am seeing from the built-in camera on a video call is very grainy and pixelated. I have the screen connected to my surface pro through the USB-C port.

The same video using microsoft pro's camera is normal.

Could you help please. with this video quality the screen is pretty much useless as I have recently bought it so I am able to use the build-it in webcam.

Thanks

  • DELL-Chris M

    Community Manager

    56891 Posts

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    Posted March 6th, 2023 10:00

    To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private monitor Service Tag.

    Before our users can assist you, you need to post the specific Dell monitor model.


    DELL-Chris M (old account)

    #IWork4Dell