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Adriano.ol

updated

11 years ago

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302595

August 10th, 2015 08:00

U2413, Windows 10, Calibration issues

Dell UltraSharp Calibration Solution 1.5.8 is no longer hardware calibrating my U2413 under just updated Windows 10. Dell UltraSharp Calibration Solution acts like normal X-Rite i1Display Pro Calibration Software. After updating to Windows 10, Dell Ultrasharp Calibration Solution won't hardware calibrate my U2413 anymore. It just acts like common X-Rite software and don't offer CAL1 ou CAL2 calibration.

Windows 10
U2413
nVidia GTX 960

  • DELL-Chris M

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    Posted August 10th, 2015 12:00

    After updating to Windows 10, did you uninstall the X-Rite software, reboot the computer, then reinstall the X-Rite software?


    DELL-Chris M (old account)

    #IWork4Dell

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    Posted August 10th, 2015 14:00

    Yes. Twice.

  • DELL-Chris M

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    Posted August 10th, 2015 18:00

    Explain how the software is failing in detail.


    DELL-Chris M (old account)

    #IWork4Dell

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    Posted August 11th, 2015 04:00

    It just won't offer the possibility to store hardware calibration (LUT) in CAL1 or CAL 2 as usual.

    It doesn't recognise my monitor as U2413, but as DELF074.

    Inspired in the post below, I have modified the "displayTechTypes.xml", but Calibration Solution still doesn't perform as usual.

    en.community.dell.com/.../19512342

  • DELL-Chris M

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    Posted August 11th, 2015 07:00

    Contact our resident calibration pro Yumichan via private message. Click "Add as Friend". Then ask him for advice.


    DELL-Chris M (old account)

    #IWork4Dell

  • yumichan

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    Posted August 12th, 2015 01:00

    I've not tested W10... so I can't help there. There must be some log files un c:\Users\YOURUSER\Roaming\Dell or something similar ("Local" instead of "Roaming"). I do not know if W10 changed user configuration folders.

    "Connection.log" should show issues with serial number reading (DDC/CI & USB). This kind of serial number reading issues are the main culprit of "my DCCS is not working".


    Monitor calibration specialist, TechExpert

  • DELL-Chris M

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    Posted August 12th, 2015 09:00

    Did you attempt to install the U2413 Windows 8 driver via compatibility mode into Windows 10 to change the Device Manager Generic PnP Monitor to U2413?


    DELL-Chris M (old account)

    #IWork4Dell

  • Darkbluesky

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    Posted August 21st, 2015 12:00

    Do we have an update on this subject? I am also waiting it to be solved before upgrading, and I think that may be others in the same situation...

    An updated driver from Dell would be the way to go, BTW (or at least confirmation that they are working on it).

  • DELL-Chris M

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    Posted August 21st, 2015 16:00

    Updated. The U2413 does support Windows 10.



    The DUCCS offered on the driver page show that Windows 10 is supported.


    DELL-Chris M (old account)

    #IWork4Dell

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    Posted August 22nd, 2015 09:00

    So...?

    Is it something that X-Rite will address soon?