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Go to SolutionU2717D, two, DDM bug
Hello,
OS: Windows 10
Monitors: Two U2717D monitors horizontal, one next to the second
I would like to report bug related with DDM (Dell Display Manager). The bug has case when on right U2717D (primary U2717D in Windows display settings) in DDM full screen layout is chosen, and extend any application (e.g. chrome or slack), to full screen on that U2717D (through maximize icon in that window). Then use command CTRL+WINDOWS+RIGHT_ARROW to change Windows virtual desktop and then CTRL+WINDOWS+LEFT_ARROW to back to first one. After second command when first virtual desktop has come then maximized application changing size to lower, and a little bit shifted. That is very annoying when often changing virtual desktops ;/ That case have no place when using DDM full screen instead of application maximize button.
Best regards.
844
0
Posted November 30th, 2020 11:00
I don't see that.
1. Two identical monitors, side by side, with primary on the right
2. EA is on, on both monitors and on both virtual desktops
3. Open Chrome on right monitor, then click maximize button
4. Ctrl+Win+Right to switch virtual desktops
5. Ctrl+Win+Left to switch virtual desktop back
Chrome is still maximized on right monitor
What did I miss?
828
0
Posted November 30th, 2020 22:00
Do you have installed and running DDM?
And chosen full screen layout on right monitor in DDM?801
0
Posted December 1st, 2020 13:00
Yes, to both questions. Using two identical U24s instead of U2717s, but that should not matter. Post your DDM diagnostic report; maybe it will provide a clue.
783
0
Posted December 1st, 2020 23:00
Here is diagnostic report:
Diagnostic Report, generated 02.12.2020 (10.0.19041) Copyright (c) 1995-2020, EnTech Taiwan. Version = 1.51.0.2015 OS = 10.0.19041.2 x64 Mechanism = 3 Account = Standard Command line = "C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe" //////////////////////////////////////// Configuration settings: CustomGridxy.DEL40EA.J0XYN952253S = 0x0A000570 CustomGrid.DEL40EA.J0XYN952253S = 0000000000000000000A0000700500000900000000000000000A0000700500000800000000000000000A0000700500000800000000000000000A00007005 KbFix = 0x00000001 GridMRU.DEL40EA.J0XYN952253S = 0x07053502 GridType.1{95EBAA00-5F86-48F5-9CB2-CB2BAABDD7DA} = 0x00000001 GridType.DEL40EA.J0XYN952253S = 0x00000001 GridType.DEL40EA.J0XYN952253S{95EBAA00-5F86-48F5-9CB2-CB2BAABDD7DA} = 0x00000001 Matrix = 0x00000000 GridMRU.DEL40EA.J0XYN952252S = 0x114093D3 GridType = 0x00000001 GridType.2{95EBAA00-5F86-48F5-9CB2-CB2BAABDD7DA} = 0x00000010 GridType.DEL40EA.J0XYN952252S = 0x00000010 GridType.DEL40EA.J0XYN952252S{95EBAA00-5F86-48F5-9CB2-CB2BAABDD7DA} = 0x00000010 EApolicy = 2000 2000 2000 2000 2000 2000 LastCheck = 0x0000AC81 HintShown = 0x00000001 AutoRestoreWindowLayout = 0x00000000 GlassBorder.DEL40EA.J0XYN952253S = 0x00000100 AppScan.DEL40EA.J0XYN952252S = 0x00000004 AppScan.DEL40EA.J0XYN952253S = 0x00000004 FW.DEL40EA.J0XYN952252S = 0x00004105 DEL40EA = 0x00000001 FW.DEL40EA.J0XYN952253S = 0x00004105 EnumErrorCount = 0x00000000 //////////////////////////////////////// 08:42:34.416...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ 08:42:34.416...Dump: Windows device enumeration 08:42:34.428...Display adapters: 08:42:34.431.....1.NVIDIA GeForce RTX 2070 08:42:34.431...Monitors: 08:42:34.434.....1.Standardowy monitor PnP 08:42:34.434.....2.Standardowy monitor PnP 08:42:34.435...Visible monitors = 2 08:42:34.435...1.DeviceName = \\.\DISPLAY1 08:42:34.436.....DeviceFlags = 00000005 08:42:34.436.....DeviceString = NVIDIA GeForce RTX 2070 08:42:34.437.....DeviceID = PCI\VEN_10DE&DEV_1F02&SUBSYS_37341462&REV_A1 08:42:34.437.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{B17E3830-0A7A-11EB-AC47-97C6BFEFCF30}\0000 08:42:34.438.....a.MonitorName = \\.\DISPLAY1\Monitor0 08:42:34.439.......MonitorFlags = 00000003 08:42:34.440.......MonitorString = Generic PnP Monitor 08:42:34.440.......MonitorID = MONITOR\DEL40EA\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002 08:42:34.441.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002 08:42:34.442.......Raw EDID = 00FFFFFFFFFFFF0010ACEA4053333532121D0104A53C22783AEE95A3544C99260F5054A54B00714FA9408180D1C00101010101010101565E00A0A0A029503020350055502100001A000000FF004A3058594E393532323533530A000000FC0044454C4C205532373137440A20000000FD00324B1E5819010A20202020202001B8 08:42:34.443...2.DeviceName = \\.\DISPLAY2 08:42:34.443.....DeviceFlags = 00000001 08:42:34.444.....DeviceString = NVIDIA GeForce RTX 2070 08:42:34.444.....DeviceID = PCI\VEN_10DE&DEV_1F02&SUBSYS_37341462&REV_A1 08:42:34.445.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{B17E3830-0A7A-11EB-AC47-97C6BFEFCF30}\0001 08:42:34.446.....a.MonitorName = \\.\DISPLAY2\Monitor0 08:42:34.446.......MonitorFlags = 00000003 08:42:34.446.......MonitorString = Generic PnP Monitor 08:42:34.447.......MonitorID = MONITOR\DEL40EA\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001 08:42:34.447.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001 08:42:34.448.......Raw EDID = 00FFFFFFFFFFFF0010ACEA4053323532121D0104A53C22783AEE95A3544C99260F5054A54B00714FA9408180D1C00101010101010101565E00A0A0A029503020350055502100001A000000FF004A3058594E393532323532530A000000FC0044454C4C205532373137440A20000000FD00324B1E5819010A20202020202001BA 08:42:34.450...3.DeviceName = \\.\DISPLAY3 08:42:34.450.....DeviceFlags = 00000000 08:42:34.450.....DeviceString = NVIDIA GeForce RTX 2070 08:42:34.451.....DeviceID = PCI\VEN_10DE&DEV_1F02&SUBSYS_37341462&REV_A1 08:42:34.451.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{B17E3830-0A7A-11EB-AC47-97C6BFEFCF30}\0002 08:42:34.452...4.DeviceName = \\.\DISPLAY4 08:42:34.453.....DeviceFlags = 00000000 08:42:34.453.....DeviceString = NVIDIA GeForce RTX 2070 08:42:34.454.....DeviceID = PCI\VEN_10DE&DEV_1F02&SUBSYS_37341462&REV_A1 08:42:34.454.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{B17E3830-0A7A-11EB-AC47-97C6BFEFCF30}\0003 08:42:34.455...Total number of monitors enumerated = 2 08:42:34.456...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ 08:42:34.456...Dumping VCP table on DEL40EA.J0XYN952252S 08:42:34.517......Opcode 0x02 = 00FF0001 08:42:34.639......Opcode 0x10 = 0064004B 08:42:34.765......Opcode 0x12 = 0064004B 08:42:34.888......Opcode 0x14 = 000C0000 08:42:35.012......Opcode 0x16 = 00640064 08:42:35.134......Opcode 0x18 = 00640064 08:42:35.259......Opcode 0x1A = 00640064 08:42:35.384......Opcode 0x60 = 00110010 08:42:35.506......Opcode 0xAA = FFFF0001 08:42:35.629......Opcode 0xAC = 00015B44 08:42:35.753......Opcode 0xAE = 00001770 08:42:35.876......Opcode 0xB6 = FFFF0003 08:42:35.999......Opcode 0xC6 = FFFF45CC 08:42:36.122......Opcode 0xC8 = 00005605 08:42:36.244......Opcode 0xC9 = FFFF4105 08:42:36.368......Opcode 0xD6 = FFFF0001 08:42:36.492......Opcode 0xDC = 00050000 08:42:36.616......Opcode 0xDF = FFFF0201 08:42:36.739......Opcode 0xE2 = 00190019 08:42:36.864......Opcode 0xF0 = FFFF0008 08:42:36.987......Opcode 0xF1 = 00FF0003 08:42:37.110......Opcode 0xF2 = 00FF0000 08:42:37.234......Opcode 0xFD = 00FF0074 08:42:37.295......VCP table dumped 08:42:37.295...Dumping VCP table on DEL40EA.J0XYN952253S 08:42:37.356......Opcode 0x02 = 00FF0001 08:42:37.480......Opcode 0x10 = 0064004B 08:42:37.604......Opcode 0x12 = 0064004B 08:42:37.729......Opcode 0x14 = 000C0000 08:42:37.852......Opcode 0x16 = 00640064 08:42:37.976......Opcode 0x18 = 00640064 08:42:38.101......Opcode 0x1A = 00640064 08:42:38.225......Opcode 0x60 = 00110010 08:42:38.349......Opcode 0xAA = FFFF0001 08:42:38.473......Opcode 0xAC = 00015B44 08:42:38.598......Opcode 0xAE = 00001770 08:42:38.722......Opcode 0xB6 = FFFF0003 08:42:38.845......Opcode 0xC6 = FFFF45CC 08:42:38.969......Opcode 0xC8 = 00005605 08:42:39.093......Opcode 0xC9 = FFFF4105 08:42:39.217......Opcode 0xD6 = FFFF0001 08:42:39.343......Opcode 0xDC = 00050000 08:42:39.465......Opcode 0xDF = FFFF0201 08:42:39.588......Opcode 0xE2 = 00190019 08:42:39.712......Opcode 0xF0 = FFFF0008 08:42:39.836......Opcode 0xF1 = 00FF0003 08:42:39.959......Opcode 0xF2 = 00FF0000 08:42:40.082......Opcode 0xFD = 00FF0074 08:42:40.145......VCP table dumpedI would also show you how that bug looks like:
This is fully maximized window:And here is the same screen after changing virtual desktop to seconds and back to first one:
777
0
Posted December 2nd, 2020 02:00
The log is incomplete, which can happen if DDM has been running for a while. Please do the following:
1. Close DDM if its running
2. Start DDM from the Start menu
3. Save the diagnostic log and post it.
774
0
Posted December 2nd, 2020 04:00
Never mind that last. I see it. Initially I understood you had maximized the window *inside* EA (predefined layout #1), but its actually maximized in Windows.
771
0
Posted December 2nd, 2020 05:00
ohh. ok. I see.. i made type "window" instead of "Windows", my bad. Sorry.
Anyway, do you can now recreate that bug?762
0
Posted December 2nd, 2020 09:00
great, thanks a lot!
127
0
Posted December 5th, 2020 04:00
Hello, can you help me get the DDM to recognize the monitor?
swamped207
4 Apprentice
•
426 Posts
764
1
Posted December 2nd, 2020 09:00
Yes. I understand it is already fixed, and you will see it in the next release. (RC is here if you cannot wait.)