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MichaelMcKee

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MichaelMcKee

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November 14th, 2023 18:26

U2723QE, USB device not recognized

USB Device not recognized when plugging in my Dell monitor to my Dell laptop. The problem used to go away by disconnecting the USB-C cable then re-connecting. Now, however, the error and associated repeated Windows chime keeps on every few seconds. The monitor screen otherwise seems to word fine.

(edited)

  • DELL-Chris M

    Community Manager

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    Posted November 14th, 2023 19:13

    To receive assistance from Dell chat Technical support, they need to first verify the warranty status. Click the "Get Help Now" icon on the right to start a live chat session. Provide to them the private U2723QE Service Tag.

    * What Dell Laptop model?
    * What Windows operating system?
    * Open U2723QE Menu- Others. What firmware is installed?
    * What USB device? USB-A or USB-C?
    * Plugging into what U2723QE port? Test them all. Online U2723QE User's Guide pages 12 and 13 =
    USB-A #9/#10/#11/#12/#14
    USB-C #15

    (edited)


    DELL-Chris M (old account)

    #IWork4Dell