UNSOLVED

Emilie Durand

updated

8 years ago

0

601

December 8th, 2018 15:00

U3417W, screen flickering problem, #2

Same problem here. Any solution?

  • DELL-Chris M

    Community Manager

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    Posted December 11th, 2018 06:00

    For my notes, click my username and via private message send me the monitor service tag number.

     

    * Was this monitor purchased directly from Dell as new?
    * If not from Dell, from whom did you purchase this Dell monitor?
    * When was the purchase made?
    * How long were using the monitor before you noticed this issue?
    * What is the non-private 20 digit S/N?
    * What is the non-private A0x revision?

    * What operating system?
    * What specific PC model?
    - If a Desktop PC, what video card? What video out ports are on the video card?
    - If a Laptop PC, what video out ports are on the Laptop?
    * Show in detail how the monitor is connected to the PC using all ports and cabling. Example =
    PC GTX 1080 DP out port --> U3417W DP to mDP cable --> U3417W mDP in port
    PC USB port --> U3417W USB upstream cable --> U3417W USB upstream port
    * Have you gone into the monitor Menu- Others and reset to Factory Defaults (page 53), then retested?
    * Turn the room lights on. Run the monitor stand alone BID (Built-in Diagnostic) (page 64). Do the full colored screens flicker?


    DELL-Chris M (old account)

    #IWork4Dell