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abig-SW2016
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September 7th, 2006 11:00
Backup problems - exchange 2003
I am receiving errors and backups show incomplete savesets
Following errors appear in nsrxchsv.log file
[5192] 09/07/06 09:35:17 Database "First Storage Group/Mailbox Store (ABC)" Size: 12 GB
[5192] 09/07/06 09:35:17 nsresesv(2438): XBSA error 0x0003 returned while creating XBSA object.
[5192] 09/07/06 09:35:17 Internal system error, please see nsr\applogs\xbsa.messages on the client system for reason.
[5192] 09/07/06 09:35:17 Error saving GUID for database Mailbox Store (ABC)
[5192] 09/07/06 09:35:17 Processed 0 items 0 KB in 0:00:01 0 bytes/second
[5192] 09/07/06 09:35:17 The backup of First Storage Group failed; status is 0x00000003.
[5192] 09/07/06 09:35:17 Completed backup of First Storage Group Status: 0x00000003
The system cannot find the path specified.
[5192] 09/07/06 09:35:17 svmain(1105): process_is_backup failed with status = 0x00000003
[5192] 09/07/06 09:35:17 svmain(1140): end_is_backup failed with status = 0x00000003
[5192] 09/07/06 09:35:17 Stopping performance monitor update thread.
[5192] 09/07/06 09:35:17 Performance monitor update thread terminating
[5192] 09/07/06 09:35:17 Backup operation finished with errors. No savetime was sent.
[5192] 09/07/06 09:35:17 Completion time Thu Sep 07 09:35:17 2006
[696] 09/07/06 09:35:18 Performance monitor update thread terminating
[696] 09/07/06 09:35:18 Backup operation finished with errors. No savetime was sent.
[696] 09/07/06 09:35:18 Completion time Thu Sep 07 09:35:18 2006
[5264] 09/07/06 09:35:21 mb_item.cpp(1576): XBSA error 0x0003 returned while creating XBSA object.
[5264] 09/07/06 09:35:21 Internal system error, please see nsr\applogs\xbsa.messages on the client system for reason.
[5264] 09/07/06 09:35:21 Chris jone: Error: status = 0x0000000d.
[5264] 09/07/06 09:35:21 svmain(1105): process_mb_item_backup failed with status = 0x0000000d
[5264] 09/07/06 09:35:21 mb_item.cpp(703): Nothing was saved.
[5264] 09/07/06 09:35:21 The XBSA transaction was not committed; the save operation did not complete.
[5264] 09/07/06 09:35:21 svmain(1140): end_mb_item_backup failed with status = 0x0000000d
[5264] 09/07/06 09:35:21 Stopping performance monitor update thread.
[5264] 09/07/06 09:35:21 Performance monitor update thread terminating
[5264] 09/07/06 09:35:21 Backup operation finished with errors. No savetime was sent.
Following message appear in xbsa.messages file
XBSA-1.0.1 LNMs_2004.Build.148 5192 Thu Sep 07 09:35:17 2006 _nwbsa_close_file: closing message file: D:\Program Files\Legato\nsr\applogs\xbsa.messages
XBSA-1.0.1 LNMs_2004.Build.148 696 Thu Sep 07 09:35:18 2006 _nwbsa_close_file: closing message file: D:\Program Files\Legato\nsr\applogs\xbsa.messages
XBSA-1.0.1 LNMs_2004.Build.148 5264 Thu Sep 07 09:35:21 2006 _nwbsa_is_retryable_error: received a network error (Severity 5 Number 12): The feature "NetWorker Module for Microsoft Exchange Server/11" is not properly enabled for client abc.xyz.com
Can somebody advice as to what I can do to resolve this.
Any help will be appreciated.
Thanks
Abhi
Following errors appear in nsrxchsv.log file
[5192] 09/07/06 09:35:17 Database "First Storage Group/Mailbox Store (ABC)" Size: 12 GB
[5192] 09/07/06 09:35:17 nsresesv(2438): XBSA error 0x0003 returned while creating XBSA object.
[5192] 09/07/06 09:35:17 Internal system error, please see nsr\applogs\xbsa.messages on the client system for reason.
[5192] 09/07/06 09:35:17 Error saving GUID for database Mailbox Store (ABC)
[5192] 09/07/06 09:35:17 Processed 0 items 0 KB in 0:00:01 0 bytes/second
[5192] 09/07/06 09:35:17 The backup of First Storage Group failed; status is 0x00000003.
[5192] 09/07/06 09:35:17 Completed backup of First Storage Group Status: 0x00000003
The system cannot find the path specified.
[5192] 09/07/06 09:35:17 svmain(1105): process_is_backup failed with status = 0x00000003
[5192] 09/07/06 09:35:17 svmain(1140): end_is_backup failed with status = 0x00000003
[5192] 09/07/06 09:35:17 Stopping performance monitor update thread.
[5192] 09/07/06 09:35:17 Performance monitor update thread terminating
[5192] 09/07/06 09:35:17 Backup operation finished with errors. No savetime was sent.
[5192] 09/07/06 09:35:17 Completion time Thu Sep 07 09:35:17 2006
[696] 09/07/06 09:35:18 Performance monitor update thread terminating
[696] 09/07/06 09:35:18 Backup operation finished with errors. No savetime was sent.
[696] 09/07/06 09:35:18 Completion time Thu Sep 07 09:35:18 2006
[5264] 09/07/06 09:35:21 mb_item.cpp(1576): XBSA error 0x0003 returned while creating XBSA object.
[5264] 09/07/06 09:35:21 Internal system error, please see nsr\applogs\xbsa.messages on the client system for reason.
[5264] 09/07/06 09:35:21 Chris jone: Error: status = 0x0000000d.
[5264] 09/07/06 09:35:21 svmain(1105): process_mb_item_backup failed with status = 0x0000000d
[5264] 09/07/06 09:35:21 mb_item.cpp(703): Nothing was saved.
[5264] 09/07/06 09:35:21 The XBSA transaction was not committed; the save operation did not complete.
[5264] 09/07/06 09:35:21 svmain(1140): end_mb_item_backup failed with status = 0x0000000d
[5264] 09/07/06 09:35:21 Stopping performance monitor update thread.
[5264] 09/07/06 09:35:21 Performance monitor update thread terminating
[5264] 09/07/06 09:35:21 Backup operation finished with errors. No savetime was sent.
Following message appear in xbsa.messages file
XBSA-1.0.1 LNMs_2004.Build.148 5192 Thu Sep 07 09:35:17 2006 _nwbsa_close_file: closing message file: D:\Program Files\Legato\nsr\applogs\xbsa.messages
XBSA-1.0.1 LNMs_2004.Build.148 696 Thu Sep 07 09:35:18 2006 _nwbsa_close_file: closing message file: D:\Program Files\Legato\nsr\applogs\xbsa.messages
XBSA-1.0.1 LNMs_2004.Build.148 5264 Thu Sep 07 09:35:21 2006 _nwbsa_is_retryable_error: received a network error (Severity 5 Number 12): The feature "NetWorker Module for Microsoft Exchange Server/11" is not properly enabled for client abc.xyz.com
Can somebody advice as to what I can do to resolve this.
Any help will be appreciated.
Thanks
Abhi
abig-SW2016
4 Posts
539
0
Posted September 7th, 2006 12:00
I checked the daemon.log but it has nothing in it.abig-SW2016
4 Posts
539
0
Posted September 7th, 2006 12:00
Hi Crvelin,
Thank you very much for your help. I looked at the Daemon log on the server and there is nothing listed there.
Did you mean look for client configuration on Networker for correct aliases?
Could you suggest anything I can look into to figure out the problem?
Thank you very much.- First error did look like wrong saveset definition, but by checking XBSA log it looks like either your Exchange license is missing or client definition needs aliases for that box to be added (or DNS needs to be set for IP). Check also daemon.log on EXCH box as it may contain additional information.
abig-SW2016
4 Posts
539
0
Posted September 7th, 2006 14:00
Hi Crvelin,
I went by your list and everything looks to be the way it should be. We have Exchange module license and it is good as it has no expiration date.
The client is configured with both aliases.
I ran backup of exchange from the Exch server and it went smooth except for the following files:
Backup: File S:\Program Files\Exchsrvr\mdbdata\E00.log could not be opened and was not backed up. (The process cannot access the file because it is being used by another process.)
Backup: File S:\Program Files\Exchsrvr\mdbdata\E00tmp.log could not be opened and was not backed up. (The process cannot access the file because it is being used by another process.)
S:\Program Files\Exchsrvr\mdbdata\priv1.edb
Backup: File S:\Program Files\Exchsrvr\mdbdata\priv1.edb could not be opened and was not backed up. (The process cannot access the file because it is being used by another process.)
S:\Program Files\Exchsrvr\mdbdata\priv1.stm
Backup: File S:\Program Files\Exchsrvr\mdbdata\priv1.stm could not be opened and was not backed up. (The process cannot access the file because it is being used by another process.)
S:\Program Files\Exchsrvr\mdbdata\pub1.edb
Backup: File S:\Program Files\Exchsrvr\mdbdata\pub1.edb could not be opened and was not backed up. (The process cannot access the file because it is being used by another process.)
S:\Program Files\Exchsrvr\mdbdata\pub1.stm
Backup: File S:\Program Files\Exchsrvr\mdbdata\pub1.stm could not be opened and was not backed up. (The process cannot access the file because it is being used by another process.)
S:\Program Files\Exchsrvr\mdbdata\res1.log
S:\Program Files\Exchsrvr\mdbdata\res2.log
S:\Program Files\Exchsrvr\mdbdata\tmp.edb
Backup: File S:\Program Files\Exchsrvr\mdbdata\tmp.edb could not be opened and was not backed up. (The process cannot access the file because it is being used by another process.)
S:\Program Files\Exchsrvr\mdbdata\
Please advice
Thank you.jbmcgowan2
41 Posts
539
0
Posted September 8th, 2006 09:00
It is probably their licensing.
ble1
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56186 Points
539
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Posted September 7th, 2006 12:00
1. Make sure that you have Exchange module license
2. Check for IPs on EXCH box. Each IP has name (shotname and shortname.domain). Make sure those are listed in alias field of client resource
3. Check that DNS works for these addresses (both forward and backward).
4. Run Exchange backup only (you can try that from client using cmd and verbose mode). Capture the output and in case of error post it here.