for clarification can you put in screenshots of your client configuration.

Hi Nappy,

Please add the following variable in the Application Information field:

NSR_VSS_FORCE_SYSTEM_PROVIDER=yes

If still fails (I don't think it should) then please paste here the full error message.

Also, did you check the box for "Data Domain backup"? and Client Direct? if so please try to uncheck those boxes first.

Thank you,

Carlos

Backup type is filesystem

Hi Carlos,

Added the variable and unchecked the boxes but still failing.

86745:nsrsnap_vss_save:Version information for C:\Program Files\EMC NetWorker\nsr\bin\nsrsnap_vss_save.exe:

  Original file name: nsrsnap_vss_save.exe

  Version: 2.4.1.122

  Comments: NetWorker Module for Microsoft Applications (x64)

50423:nsrsnap_vss_save:nsrsnap_vss_save: Unknown Application Information parameter: DIRECT_ACCESS, may not be supported

50410:nsrsnap_vss_save:nsrsnap_vss_save: Must provide Application Information NSR_SNAP_TYPE value

62872:nsrsnap_vss_save:nsrsnap_vss_save: snapvss_validateAparams()failed to validate one or more Application Information parameters

68151:nsrsnap_vss_save:nsrsnap_vss_save: Exiting with failure.

mtcadmin01:C:\: No full backups of this save set were found in the media database; performing a full backup

mtcadmin01:C:\: retried 1 times.

Hi,

Target device is DD, checked the box but still fails error

86745:nsrsnap_vss_save:Version information for C:\Program Files\EMC NetWorker\nsr\bin\nsrsnap_vss_save.exe:

  Original file name: nsrsnap_vss_save.exe

  Version: 2.4.1.122

  Comments: NetWorker Module for Microsoft Applications (x64)

50423:nsrsnap_vss_save:nsrsnap_vss_save: Unknown Application Information parameter: device interface, may not be supported

50423:nsrsnap_vss_save:nsrsnap_vss_save: Unknown Application Information parameter: DIRECT_ACCESS, may not be supported

50410:nsrsnap_vss_save:nsrsnap_vss_save: Must provide Application Information NSR_SNAP_TYPE value

62872:nsrsnap_vss_save:nsrsnap_vss_save: snapvss_validateAparams()failed to validate one or more Application Information parameters

68151:nsrsnap_vss_save:nsrsnap_vss_save: Exiting with failure.

mtcadmin01:C:\: No full backups of this save set were found in the media database; performing a full backup

mtcadmin01:C:\: retried 1 times.

What is the target device? is it a DD, AFTD/Tape ? if it is a DataDomain select the "DataDomain" in the tabs "Apps & Modules" in the client configuration and try again.

Nappy,

     OK.. Uncheck "DataDomain" and uncheck "Client Direct" and in the Application parameters add "NSR_DEVICE_INTERFACE=DATA_DOMAIN".

You mentioned that you use a DD. Do you have DDboost enabled or are you using it as an AFTD with the DD as a CIFS share ?

Hi,

Still no luck, I have created a different group as well a different client but it still throws out the same error.

Hi Nappy,

Could you please attach screenshots of the client configuration? (all tabs) as well as the group configuration?

Also, can you please provide us with more info about the backup devices? Data Domain or AFTD, if DD, how is it configured, if you want to use DDBoost or Storage Node instead etc.

Thank you,

Carlos