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schema1

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schema1

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December 13th, 2016 08:00

DAG Exchange 2013 backup failled

Hello,

I'm trying to backup an exchange 2013 DAG, based on w2012 R2 , Networker version is 8.2, NMM version is v3

There is 3 DB on the DAG , DB001 / DB002 and DB003

On NMC, inside my client,  config is :

NSR_SNAP_TYPE=VSS

NSR_VSS_FORCE_SYSTEM_PROVIDER=yes

CIRCULAR_PROMOTION_POLICY=Promote

NSR_FEDERATED_BACKUP=yes

NSR_EXCH_INCL_SA=FALSE

NSR_ALT_PATH=D:\Snapshot

NSR_EXCH_DAG=EXDVDRDATOT007.eq1tot.lan  ( DAG 's name )

NSR_EXCH_BACKUP=active

NSR_EXCH_CHECK=no

Backup failled with this message :

APPLICATIONS:\Microsoft Exchange 2013: Backup of [APPLICATIONS:\Microsoft Exchange 2013] failed

EXCH_CHECK=no -A NSR_PARENT_JOBID=65959 -A snap_sessionid=

Starting slave backup job on host : EXDVDRARTOT003.

51340:nsrsnap_vss_save:jobhandler(340): Created Job ID: 65970

  Save command: nsrsnap_vss_save.exe -s labces1nsr2 -g exchange2013 -m EXDVDRDATOT007.eq1tot.lan -l full -W 78 -LL -Z EXDVDRDATOT007.eq1tot.lan -A optype=conventional -A NSR_SAVE_FROM_SAVEGRP_NSRSNAP=Yes -A NSR_SNAP_TYPE=VSS -A NSR_VSS_FORCE_SYSTEM_PROVIDER=yes -A CIRCULAR_PROMOTION_POLICY=Promote -A NSR_FEDERATED_BACKUP=yes -A NSR_EXCH_INCL_SA=FALSE -A "NSR_ALT_PATH=D:\\Snapshot_Networker" -A NSR_EXCH_DAG=EXDVDRDATOT007.eq1tot.lan -A NSR_EXCH_BACKUP=active -A NSR_EXCH_CHECK=no -A NSR_PARENT_JOBID=65959 -A snap_sessionid=

85940:nsrsnap_vss_save:Slave backup with job id (65969) failed on host 'EXDVDRARTOT004'

85940:nsrsnap_vss_save:Slave backup with job id (65970) failed on host 'EXDVDRARTOT003'

115725:nsrsnap_vss_save:One of the slave job failed, sending Failed Sync Signal

nsrsnap_vss_save: Exchange federated ..Updated saveset response with hresult 0x54f.

Internal error.

102333 1481640470 3 0 0 17808 17636 0 exdvdrartot005.eq1tot.lan nsrsnap_vss_save NSR error 21 Exiting with failure. 0

In NMM.raw , I have this errors :

NSR info NMM .. checkFor447Errors = 1, checkFor448Errors = 1, DAG Name [EXDVDRDATOT007].

NSR info NMM .. start the creation of a replica. Replica will be of type Default - which is VSS determined  Non Transportable.

NSR critical NMM.. Exception caught: Failed to create replica.

NSR critical RM ..  INFO:Progress in PrepareDiscover phase is 0 percent.

NSR critical RM .. 026671 ERROR:A COM error occurred while validating the version of Exchange. The error code is 0x80010105. The error message is: The server threw an exception..

what i've already check :

nsrsnap_vss_save -v -? done on all nodes => everything seems to be fine

nmm checker was all good when i did it

Reboot all nodes of exchange DAG done

Start /stop  VSS service etc etc done

If someone have an idea i'll take it :-) , i'm new in Exchange backup so please don't hesitate to tell me if something missing .

Thanks in advance,

  • KarthikS

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    Posted December 13th, 2016 18:00

    Hi ,

    Can you run the backup for each database ? Please run one database at a time active and then see the result and if the active works then try passive for each database and see the result . This should reveal you something

    Saveset should be something like "APPLICATIONS:\Microsoft Exchange 2013\DBname" and replace DBname with the actual database name which is seen in nsrsnap_vss_save -? output .

  • CarlosRojas

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    Posted December 14th, 2016 04:00

    hi schema

    You would need to check again the IIS settings.

    Please take a look at these settings:

    1. Go to IIS Manager > Your Host > Sites > Default Web Site > Powershell.

    2. On the right-hand side pane, double-click Authentication and Enable Windows Authentication.

    3. In Windows Authentication, right-click and ensure that the Kernel Mode Authentication is clear.

    Also check the bindings:

    1. Start IIS Manager
    2. Navigate to ->  Sites ->  Default Web Site
    3. Select 'Bindings' under Actions - Edit Site or right click 'Default Web Site'  and do properties -> Bindings.
    4. Under Site Bindings, look for 'https'  entry, select it and do  'Edit'
    5. In Edit site Bindings Ensure 'SSL certificate' shows Microsoft Exchange (The certificate name may be different)
    6. If the https binding does not exists for Exchange, create a new binding. (One for all 'all assigned' IP address and one for the local host (127.0.0.1))
    7. Restart IIS.
    8. Rerun the backup.

    Let us know if that helps.


    Thank you,

    Carlos

  • schema1

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    Posted December 14th, 2016 06:00

    Hello Carlos,

    thanks for your answer,  I did your recommendations, bindings was good , but windows authenfication desable.

    I 'm gonna try karthiks's recommendation in plus of yours and launch a new backup.

    Backups still failed with the same errors :-(

  • schema1

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    Posted December 14th, 2016 07:00

    Hi ,

    It's good I 've followed your steps and of course enable windows authentification, and yes i checked that Kernel auth is disabled on each nodes.

    thanks,

  • CarlosRojas

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    Posted December 14th, 2016 07:00

    schema

    you will need to enable it, making sure Kernel auth is disabled.

    If you don't change that backup won't work.

    you need to follow all my steps in order to have successful backups. Even if you run a backup for one single DB, you will still get the same error:

    COM error occurred while validating the version of Exchange. The error code is 0x80010105

    Thank you,

    Carlos

  • schema1

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    Posted December 14th, 2016 08:00

    Backups are still failed for now, but i found this error in the event viewer :

    Processing data from remote server exdvdrartot003.eq1tot.lan failed with the following error message: [ClientAccessServer=EXDVDRARTOT003,BackEndServer=exdvdrartot003.eq1tot.lan,RequestId=088f80f1-e947-4524-9768-425802aa726c,TimeStamp=12/14/2016 3:37:39 PM] [AuthZRequestId=f0161098-ff87-42ce-a71c-d83bc6d4bee4][FailureCategory=AuthZ-CmdletAccessDeniedException] The user "eq1tot.lan/Servers/Exchange 2013/EXDVDRARTOT003" isn't assigned to any management roles. For more information, see the about_Remote_Troubleshooting Help topic.

    So i'm checking Active directory rights for this computer, and i have this :

    Domain Computers

    Exchange install Domain Servers

    Exchange servers

    Exchange trusted subsystem

    Managed availability Servers

    So 'im checking if everything is ok on the Active directory side, i will rerun the backup and keep you posted for the result.

    Regards

  • CarlosRojas

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    Posted December 14th, 2016 08:00

    Hi schema

    So did the backup work after the changes made?

    I didn't quite get whether you said that windows authentication was disabled and you enabled it or not.

    Please let us know if backups are now successful.

    Thank you,

    Carlos

  • schema1

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    Posted December 15th, 2016 01:00

    Good Morning ,

    Here the result of my last try yesterday evening, as you can see it's better, near 7Go was backuped :-)

    bkp_exchange_err.PNG.png

    Still got error of course, i found this o,ne in nmm.raw :

    NSR critical NMM.. Exception caught: Could not connect to "RMAgentPS"(Replication Manager Client for RMAgentPS) service on port 6728 of host EXDVDRDATOT007.eq1tot.lan. Please stop and start the service and try again. Make sure to remove any stale entries for the host EXDVDRDATOT007.eq1tot.lan in etc\hosts file.

    NSR critical The group or resource is not in the correct state to perform the requested operation.

    NSR critical nsrsnap_vss_save: Exchange federated .. BakerJobInstantBackUpStart failed with error 0x8007139f  Fatal error and cannot continue.

    The RMA service is currently running, so i will try to start and stop it, but there is one thing i don't understand about this error, the dag name is EXDVDRDATOT007 but it's a logical name, so i don't understand how can it be possible to start /stop a service on a logical device, someone can explain it to me ?

    I gonna check on every nodes the RMA services and do start & stop + rerun the backup

    keep you in touch

    thanks,

  • CarlosRojas

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    Posted December 15th, 2016 02:00

    Hi schema

    Please follow the steps described under the following KB:

    https://support.emc.com/kb/365455

    Perform the steps outlined in the first two bullets below, or alternatively perform the step in the third bullet:

    • On Exchange 2010 stand-alone servers: Domain user account with the Databases role.

      New-ManagementRoleAssignment -Role "Databases" -User
    • On Exchange 2010 DAG servers: Domain user account with the Database, Database Copies, and Database Availability Group roles.

      New-ManagementRoleAssignment -Role "Databases" -User
      New-ManagementRoleAssignment -Role "Database Copies" -User
      New-ManagementRoleAssignment -Role "Database Availability Groups" -User

    OR

    • the customer can add the user to the Server Manager group instead of adding the Roles.

    Note: On Exchange 2010 mount hosts, provide a Domain user account that is a member of the local Administrators group.

    The user it refers to, is the user you have specified under the "log in" information for the service "Replication Manager Exchange Interface".

    Thank you,

    Carlos

  • schema1

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    Posted December 15th, 2016 05:00

    Hello Carlos,

    I choose to add roles manually , so i did this

    New-ManagementRoleAssignment -Role "Databases" -User

    New-ManagementRoleAssignment -Role "Database Copies" -User

    New-ManagementRoleAssignment -Role "Database Availability Groups" -User


    Backup is still running for now, i will update this topic as soon as the backup is finished.


    regards,