‎hello EMC, please do not forget my case | DELL Technologies

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ozaplinski

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19 years ago

ozaplinski

1 Rookie

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43 Posts

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June 7th, 2007 07:00

hello EMC, please do not forget my case

As the subject says: I hope somebody at EMC reads this and helps me with my open case that is unprocessed since May 8th.

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amediratta
2 Intern
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2014 Posts
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Posted June 7th, 2007 09:00
Why do not you call then and check?
O
ozaplinski
1 Rookie
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43 Posts
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Posted June 7th, 2007 10:00
call who? I do not know a German EMC support phone number, and I did not find one on Powerlink.
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IKP1
198 Posts
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Posted June 7th, 2007 10:00
Hi,

If you have your case number then call EMC Support on -

00800 3622 3622

IKP
A
amediratta
2 Intern
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2014 Posts
325
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Posted June 7th, 2007 21:00
We call at 0018005342867, try this.
A
amediratta
2 Intern
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2014 Posts
325
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Posted June 8th, 2007 00:00
Sorry, we call at 0018775342867
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paulo3
2 Intern
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202 Posts
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Posted June 13th, 2007 13:00
Same problem, my Networker case is sleeping for one month.
I called the supports center, promised me to ring back, but no progress.
I have two Networker csae.
B
ble1
6 Operator
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14354 Posts
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56186 Points
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Posted June 14th, 2007 00:00
Call them again and speak to their manager... but before that make sure to check what severity your case currently is.
R
rawstorage
4 Apprentice
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423 Posts
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Posted July 6th, 2007 07:00
Hi, you can update the case through powerlink.. If you put in the service request number and log some text the case owner should get an email notifying them that the case has been updated, the email will also include your update text. You can also requeue the case yourself using powerlink and another engineer will pick it up