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Ymed

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19 years ago

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Ymed

2 Posts

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June 13th, 2007 18:00

RSM Services will automatically be enabled

Hi,

I'm having problem from quite sometime now, after every backup the Removable Storage services is always being activated (Started/Automatic) in the Windows Services Console. It causes I/O device error when we try to unmount/withdraw the tapes. After I disabled the RSM services we could Unmount the tape but when we are withdrawing the tape it will give us an error Import/Export port not available.

Anyone know what is causing the RSM to be activated and how to prevent it?

Thanks a lot.

Demy
  • paulo3

    2 Intern

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    202 Posts

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    Posted June 13th, 2007 21:00

    Did you stopped AND disabled the service?
    (Startup type: disabled and stopped)

    Whant is the event viewer/system on the Windows said?
    Maybe some logs around service RSM starting message ...
  • Ymed

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    Posted June 13th, 2007 23:00

    I will stop and disable RSM if I saw that it's enabled again. Backup will work after I stopped and disable the RSM however, on the next day if we want to change the tape it will give us I/O error. Then we will disable and stop again ... its happening everyday.

    i've checked the logs and there's nothing pertains on how it was restarted.

    Thanks.
  • ble1

    6 Operator

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    14354 Posts

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    Posted June 14th, 2007 00:00

    You should check that with MS. I really can't see how it is possible to start service which has been disabled from starting. I mean, that means it was not started automatically and obviously startup type was changed too. This change is either part of some MS process (which I doubt) or some 3rd party application (or your colleague who wants to have fun with you). I believe MS could have tool to monitor that and such tool could provide you tool about what is going on.