UNSOLVED

J Kib

updated

20 years ago

JK

J Kib

3 Posts

0

7364

July 3rd, 2006 01:00

Modem Help

I'm getting an error 633 on my Dell PC when I try to connect to the internet (I have dial up). The error says the modem is in use or not configured properly. This all started when I left my internet connected one evening during a thunderstorm ( I wasn't home) and when I came back to my computer, the internet was disconnected with the error message up. I have already called my ISP, and they told me to reinstall the modem drivers. I did that with no luck.

My guess is the modem is shot. So my question is, how do I get it fixed & how much will it cost me?
  • volcano11

    2 Intern

    •

    27973 Posts

    111

    0

    Posted July 3rd, 2006 03:00

    This question is impossible to answer without knowing which model computer you have and whether or not you have any free PCI slots in the computer.
     
    Steve
  • J Kib

    3 Posts

    111

    0

    Posted July 3rd, 2006 18:00

    I have a dimension 3000, and I don't know what PCI slots are.
  • J Kib

    3 Posts

    111

    0

    Posted July 4th, 2006 01:00

    Thanks Steve, I really appreciate it.
  • volcano11

    2 Intern

    •

    27973 Posts

    111

    0

    Posted July 4th, 2006 01:00

    It is likely the modem is installed in a PCI slot.  See the service manual for your system at:

    http://support.dell.com/support/edocs/systems/dim3000/en/SM/parts.htm#wp1043338

    Look under the hearding - Cards.

    You should be able to find a new PCI modem for less than about $15 at places like Circuit City, CompUSA, Frey's BestBuy, etc.

    Steve