kmacqueen,

Updating your modem means installing the latest driver for your modem.  What model computer do you have and what version of Windows is installed on it? 

There is a high probability that your ISP told you to update your modem because they were unable to determine a cause for your problem.  Can you describe the problem that you are having?

Steve

Just caution        About 1 month ago, I had the same situation with my Dell Dimension 8200 and conexant modem.   upgraded modem driver as advised./      I have been completely off line since then.  Dell as well as others indicate the only way to get back on line with my modem is to do a complete install of the operating system.  There appears to be a software problem with the operating system since then.

sometime I do plan to be back on line with my Dell computer.