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AAuu

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14 years ago

A

AAuu

13 Posts

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200317

June 7th, 2012 00:00

Problem with Wireless Adapter (Or something else)

Hi all,

I own a Dell Studio 1747, i7, 8GB, etc...

It has a DW1520 Wireless-N half-mini card.

Yesterday I encountered a problem with my wireless adapter when it stopped recognizing my home network (wireless), although it did recognize other networks as the neighbors.

I did every reasonable step while trying to restart the router, then disable and enable wireless, then restarted the laptop.

Nothing worked and it could not recognize the network nor to connect to it as a hidden network.

After taking a (not so good) advise from a friend, I cleared the wireless network list and then uninstalled the adapter from the device manager.

I then restarted again and counted on the Windows 7 (home, 64 bit) to re-install the adapter.

Since then I'm experiencing bigger trouble when I probably missed a driver or a device.

I tried to download and install the drivers for the adapter from Dell's size and got "R249128.exe", then installed it. Still no change.

I cannot enable the wireless connection at all and when doing a diagnose to the "Wireless Network Connection" I get the message: "There might be a problem with the driver for the wireless network connection adapter".

Since I am clueless now, although I do plan to check with a Linux boot cd that the adapter is working, I am turning for your help.

Please advise if you have any idea what can it be or what is the proper way to install the adapter yet again.

Thank you so much.

-Assaf

 

  • PudgyOne

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    Posted June 7th, 2012 04:00

    Assaf,

    Can you run an ipconfig /all log and post it back here.

    Rick

  • AAuu

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    Posted June 7th, 2012 12:00

    Hi Rick,

    Can't find an option to upload a file. I'll paste it here:

    ----------------------

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Assaf>ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : Assaf-LT
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Mixed
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No

    PPP adapter Cellcom Internet:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Cellcom Internet
       Physical Address. . . . . . . . . :
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv4 Address. . . . . . . . . . . : 46.210.76.147(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.255
       Default Gateway . . . . . . . . . : 0.0.0.0
       DNS Servers . . . . . . . . . . . : 194.90.1.5
                                           212.143.212.143
       Primary WINS Server . . . . . . . : 10.11.12.13
       Secondary WINS Server . . . . . . : 10.11.12.14
       NetBIOS over Tcpip. . . . . . . . : Disabled

    Ethernet adapter Local Area Connection:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
       Physical Address. . . . . . . . . : 00-26-B9-C4-3C-B9
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft 6to4 Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2002:2ed2:4c93::2ed2:4c93(Preferred)
       Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
       DNS Servers . . . . . . . . . . . : 194.90.1.5
                                           212.143.212.143
       NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{D215E9D2-7006-41D3-8172-B2FEE785F731}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1068:1168:d12d:a621(Pref
    erred)
       Link-local IPv6 Address . . . . . : fe80::1068:1168:d12d:a621%13(Preferred)
       Default Gateway . . . . . . . . . :
       NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{E0104970-492F-4BB1-B4D5-393DD8713E3C}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    C:\Users\Assaf>

    ------------------------

    Hope it will help.

    Thank you!

  • PudgyOne

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    Posted June 7th, 2012 14:00

    AAuu,

    • Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)

    Restart the computer and try to connect.

    Start, control panel, network and sharing center.

    Click on your network, properties. Look for TCP/IPv4 and TCP/IPv6 and click on properties for each.

    Have your settings match mine.

    Rick

  • AAuu

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    Posted June 7th, 2012 17:00

    Hi Rick,

    Thank you again.

    I cannot enable the wireless connection.

    Right now I'm connected using a cellular modem.

    Should I disconnect any internet connection and run "ipconfig /all" again?

    Should your advise do any difference in this case?

    Thank you

    Assaf

  • PudgyOne

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    Posted June 8th, 2012 02:00

    Assaf,

    Did you change the settings from above?

    Start, control ,panel, network and sharing, manage network connections. Remove all your connections, then restart your computer.

    Also Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)

    Restart the computer and try to connect.

    Rick

  • AAuu

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    Posted June 8th, 2012 12:00

    Dear Rick,

    I have tried that with no success.

    All wireless connection were removed and then I restarted.

    I turned off my ISP modem, but I guess there are always other available connections since the neighbors also have wireless networks.

    Either way - I cannot enable the wireless adapter.

    These are my current network connections. The wireless adapter is always disabled and I cannot enable it in any way.

    When trying to diagnose the connection I get the error message as written in my first message here.

    Any ideas?

    Thank you for your kind efforts.

    Regards,

    Assaf

  • PudgyOne

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    Posted June 8th, 2012 18:00

    Assaf,

    Places to look to see if your Connection is enabled

    Rick

  • AAuu

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    Posted June 9th, 2012 01:00

    Dear Rick,

    I've try these methods and nothing works for me.

    I do know for sure it's only a matter of configuration since I am now running an Ubuntu boot cd and surfing using a wireless connection. So there is no hardware problem and the adapter is fine.

    Instead of looking for the wrong settings or the missing drivers, could you please help me with the whole instalation process from a scratch?

    I will try uninstalling all drivers and programs the wireless adapter is dependent on, and re-installing it (on Windows 7)

    Unless, of course, if now it is known the adapter does work, there are other steps can be taken.

    These are two screen shots I took earlier in wIN7 from the mobility center.

    Maybe you could see if something wrong.

    And

    Is there anywhere I can compare between my actual hardware and installed software and drivers?

    It might be I installed wrong drivers or software.

    Thank you again.

    -Assaf

  • PudgyOne

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    Posted June 9th, 2012 03:00

    Assaf,

    From you ipconfig /all log, the dns servers say you're in Israel, correct? I am going to post the English drivers. If your operating system is in Hebrew, I'm not sure if you'll need Hebrew drivers for the adapter, so please bear with me.

    Download and install in order...

    Intel PM55 Express Chipset Family

    O2Micro Card Reader OZ888GS0     and     O2Micro Card Reader OZ888GD0  One and/or both of these may install.

    Then install

    Realtek RTL8111DL Ethernet Controller

    Dell Wireless 1520 802.11n MiniCard WLAN for Desktops (Strange it's called that)

    Here is the Hebrew Dell Wireless 1520 802.11n MiniCard WLAN for Desktops

    If you have bluetooth, Dell ASSY,CRD,NTWK,BLTH,365,DT,2

    Dell QuickSet

    This should get you online using the adapter.

    Rick

  • AAuu

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    Posted June 9th, 2012 05:00

    Dear Rick,

    Thank you for your help.

    Should I remove any drivers prior to installing the new ones or just run them over?

    My OS is in English. The laptop was bought in the USA.

    I will try the above and will update. It is good to know the problem is not with the hardware.

    Thank you

    Assaf