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xxhayzxx

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19 years ago

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xxhayzxx

7 Posts

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18334

January 18th, 2008 11:00

unable to connect to the net with wireless

Hi all im new here and looking for some advice!!

I have a dell inspiron 1100 laptop that i have a dell truemobile 1300 802.1.1 b/g PC card in for my wireless connection. My router is Libebox-7bd8 i think

I have tried to connect to the internet as usual but keep getting "page cannot be displayed" but the pc says that i am connected to my live box with excellent connection.

I also have a pc that has a wired connection that works perfect?

I called my net provider one man said that oh no its your wireless card and hung up and another lady actually took my details and told me it was a common fault and it will be fixed withing 3 hours that was a week ago !!

Has anyone else had this trouble ?? Is it the wireless card or the pc or internet provider im soooooooo confused with it all !!

Please help, Thank you in advance love hayley x
  • xxhayzxx

    7 Posts

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    Posted January 18th, 2008 12:00

    Mine was fine until the other day just didnt work i just get everything is connected but when i open a page page cannot be displayed, i am unable to have a ethernet cable as my nephew broke the slot that it goes into so i run totally wireless with the truemobile 1300 pc card ! Its just funny that this comp works fine with its wired connection on the live box but my laptop wont , just annoys me that one min everything is rosey and then it all goes wrong.  So im lucky that everything on mine is compatible as it worked fine for past year which leads me to think i need a new wireless adapter but even then that is showing connected  xx
  • bergebabe

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    Posted January 18th, 2008 12:00

    i too have had this problem. i have a dimension e520 desktop, a netgear router and pci card. although the signal strength showed as excellent, as soon as you unplug the ethernet cable there is no connection. i have spent hours on the phone trying to sort this but to no avail. netgear eventually told me it was an imcompatibility issue as their card only works with memory up to 2mg - but this cant be the case if you are suffering with the same problem on other make wireless set up equipment.
  • volcano11

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    Posted January 18th, 2008 13:00

    Your wireless adapter is connecting to the router and getting an ip address.  To further troubleshoot,  try the following and let me know the results
     
    Open a command prompt window again, then type the following
     
    ping dell.com then hit the Enter key.  What happens?
     
    Now type the following in the command prompt window
     
    ping 143.166.224.224 then hit the Enter key.  What happens?
     
    Steve
  • volcano11

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    Posted January 18th, 2008 13:00

    You need to do this in a command prompt window so it won't disappear.  To open a command prompt window, go to Start > Run and type cmd then hit the Enter key.  Then enter the ping commands.
     
    Steve
  • xxhayzxx

    7 Posts

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    Posted January 18th, 2008 13:00

    Silly me !!
     
    ping dell.com comes back with
     
    ping request could not find host dell.com. please check the name and try again
     
    and
     
    ping 142.166.224.244 comes back with
     
    pinging 143.166.224.224 with 32 bytes of data:
     
    reply from 143.166.224.244: bytes=32 time=131ms TTL=236
    reply from 143.166.244.244 bytes = 32time=131ms TTL=236
    reply from 143.166.224.224 bytes =32 time=130ms TTL=236
    repy from 143.166.224.224 bytes=32 time = 133ms TTL=236
     
    ping statistics for 143.166.244.244:
    packets sent = 4, recieved = 4 lost = 0 (0%lost)
    approximate round trip times in milli-seconds:
    minimum = 130ms maximum = 133ms average = 131ms
     
    Thanks Hayley
     
  • xxhayzxx

    7 Posts

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    Posted January 18th, 2008 13:00

    Thanks for your response unable to save or c and p it so going to type it in
     
    microsoft windows xp version 5.1 2600
     
    host name: hayley
    primary dns suffix :
    node type: unknown
    IP routing enabled:no
    WINS proxy enabled :No
     
    Ethernet adapter wireless connection
     
    connection - specific DNS Suffix:
    description: dell truemobile 1300 wlan pc card
    physical address: 00-10-C6-38-AD-EB
    Dhcp enabled : yes
    Ip address: 192.168.1.111
    subnet mask:255.255.255.0
    default gateway:192.168.1.1
    Dhcp server: 192.168.1.1
    dns server:195.92.195.94
                      195.92.195.95
    lease obtained 18 jan 08 14.29.52
    lease expires 19 jan 2008 14.29.52
     
    thanks hayley
     
  • xxhayzxx

    7 Posts

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    Posted January 18th, 2008 13:00

    the first one i get the black screen with nothing on disappears very quickly and the 2nd one about 3 lines of writing come up saying something about 32 bytes but all disappears to quick and something about time 131ms ttl 236 Sorry dont know if this will help
     
    Thanks Hayley
  • volcano11

    2 Intern

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    Posted January 18th, 2008 13:00

    hayley ,
     
    To help troubleshoot this problem, on the computer with the problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.
     
    Steve
  • volcano11

    2 Intern

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    Posted January 18th, 2008 14:00

    Interesting.   The fact that you can successful ping Dell's ip address tells us the you are in fact connecting to the internet.  But, since you can't successfully ping dell.com, tells us that there is a problem reaching the dns server which resolves host names into ip addresses.  Let's try one more test to verify this.  On the problem computer, open Internet Explorer and type http://143.166.224.244/ into the address bar.   Does this get to you to the Dell USA homepage?
     
    Steve
  • xxhayzxx

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    Posted January 18th, 2008 14:00

    No!
     
    it has come up with
     
    page below  is the same as what has been occuring
     

    The page cannot be displayed

    The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

    To attempt fixing network connectivity problems, click Tools, and then click "Diagnose Connection Problems..."



    Other options to try:

    • Click the Refresh button, or try again later.
    • If you typed the page address in the Address bar, make sure that it is spelled correctly.
    • To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
    • See if your Internet connection settings are being detected. You can set Microsoft Windows to examine your network and automatically discover network connection settings (if your network administrator has enabled this setting).

    1.       Click the Tools menu, and then click Internet Options.

    2.       On the Connections tab, click LAN Settings.

    3.       Select Automatically detect settings, and then click OK.

    • Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
    • If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
    • Click the Back button to try another link.

     

    Cannot find server or DNS Error
    Internet Explorer   Thanks Hayley