DellUser2022

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DellUser2022

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August 16th, 2020 16:00

Dell optiplex 790 2-4 error no start up

My pc will not start after keeping off for the night and it shows numbers like normal but ends up on 2 and 4 and there is no boot I have intagrated graphics so is that the problem?

  • bradthetechnut

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    Posted August 19th, 2020 14:00

    The GT 1030 makes speedstep happy (his favorite) as it's only 30 watts.  The GTX 1050 (not the ti) is only 75w and your 250w PSU will handle it.

    Screengrabs are from PC Builds:

    Capture+_2020-08-19-16-13-25.png

    Capture+_2020-08-19-16-15-05.png

    Optiplex 7010 DT + GTX 1050 + YouTube List  The 7010 is simply the newer version of the 790.  Same 250w PSU in the DT's.  Hardly anything comes up for 790 DT.  A few came up with the GT 1030.  Optiplex 790 DT + GT 1030 + YouTube List  Be sure to get the low profile & short bracket versions.

  • Mary G

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    Posted August 16th, 2020 17:00

    You need to post more info about the problem. Include your operating system and anything you changed or added before this happened. Here's the lights chart- https://www.dell.com/support/article/en-us/sln284978/a-reference-guide-to-the-dell-optiplex-diagnostic-indicators?lang=en

  • DellUser2022

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    Posted August 16th, 2020 18:00

    The indicator is 2 and 4 and running windows 10 nothing has changed I've been editing videos with filmora and playing minecraft with nothing on it.

  • bradthetechnut

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    Posted August 16th, 2020 19:00

    2,4 with blue power light would mean bad graphics card or error if you had one.  There's no 2,4 error code listed with amber light.

    Try replacing the size 2032 battery if it hasn't been done in the last 5 years.  Low battery will cause all sorts of bizarre problems.  Duracell or Energizer is suggested as they last around 5 years.  Sony only lasted me 2.

    If that doesn't work, then try the BIST test.  It's a way of testing internal system components.  https://m.youtube.com/watch?v=udGOe7LQJEI  

  • DellUser2022

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    Posted August 16th, 2020 22:00

    Okay, I did the test and every thing is perfect, I'll buy a new battery tomorrow, I lost one the one in my pc the other day.

  • bradthetechnut

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    Posted August 17th, 2020 12:00

    By any chance is that good news - the error is gone?

    Be sure to get that loose battery out of you PC before it shorts anything.

  • DellUser2022

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    Posted August 17th, 2020 15:00

    I should have been more clear it's the test on the power Supply that said every thing is ok. I found a working 20 yo graphics card but I dont have the cord for it but once in the error goes away so that's somewhat good news.

  • bradthetechnut

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    Posted August 17th, 2020 20:00

    At least the BIST test narrows it down some.

    Get a new battery in that thing if possible.

    Power on with no RAM in it.  Does it still do the 2,4 error?  (Hopefully it shows a different error.)  If not reinsert the RAM, one chip at a time, booting up in between, until the error repeats.  Try a different chip if the error repeats right away.  Be sure to remember to power off and unplug anytime working on the inside of a PC.

    After that, if error still persists, try reseating the CPU.

    Beyond that could mean bad MB, or it needs to go to a PC shop, or both.

  • bradthetechnut

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    Posted August 17th, 2020 21:00

    I take it went back to 2,4 with RAM reinserted?  Could possibly be a RAM problem.

  • bradthetechnut

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    Posted August 17th, 2020 21:00

    Huh, did you understand what I meant with the RAM though?  Once you removed the RAM, the error code changed.  Once reinserted, 2,4 is back.  Though it should've gave a different error code, might be a RAM problem.  Going with "might," but not "likely" with the error code being 2,4.