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Demonpig

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7 years ago

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Demonpig

1 Message

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2811

September 18th, 2019 17:00

Will not boot

I have an Optiplex 990, and it will not boot. On the front, there is an amber 3, but no power light. 

  • Dell-Parnoshree C

    2 Intern

    •

    309 Posts

    2351

    0

    Posted September 18th, 2019 22:00

    Hi Demonpig,

    You can try the steps for no boot mentioned in the link.

    https://www.dell.com/support/article/us/en/04/sln292599/resolve-no-power-no-post-no-boot-or-no-video-issues-with-your-dell-computer?lang=en. 

    However, check if the system has power do you get fan rotating sound or PSU powering on sound?

    Depending on the symptoms you can try no power, post or boot troubleshooting.

  • speedstep

    11 Legend

    •

    46969 Posts

    2338

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    Posted September 19th, 2019 07:00

     

    https://www.dell.com/support/article/us/en/04/sln284978/a-reference-guide-to-the-dell-optiplex-diagnostic-indicators?lang=en#Three

     

    Diagnostic LEDs for the OptiPlex series (2009 to 2012)

    CPU configuration activity or failure; CPU Cache failure

    Disconnect all external peripherals and configure PC down to PSU, Motherboard and CPU

    LED Pattern(1 2 3 4) LEDPattern StateName StateDescription Suggested Resolution
    OffOffSystem POST complete — LED time-out has occurred
    • If the LEDs came on and then went off, look at troubleshooting the display and the operating system.
    • If the LEDs never came on at any point then look into a power issue.
    4RCMBIOS checksum failure — Recovery mode
    • Reset the BIOS and clear the NVRAM
    • If this occurred after windows updates, check your startup wsn't corrupted.
    3CPUCPU configuration activity or failure; CPU Cache failure
    • Disconnect all external peripherals and configure PC down to PSU, Motherboard and CPU
    • If fault continues contact your technical support
    • If fault stops, plug disconnected parts back one at a time until fault re-occurs. Contact your technical support to take this further.
    34MEMMemory subsystem configuration activity or failure
    • Remove all memory from PC, does the LED code change?
    • If it doesn't contact your technical support
    • If it does add the memory modules back one at a time until the fault re-occurs, test that module in another slot and contact your technical support
    2PCIPCI device configuration or failure
    • Remove all external peripherals and all internal PCI devices
    • If fault continues contact your technical support
    • If fault stops, add parts back one at a time until fault re-occurs and contact your technical support
    2 4VIDVideo subsystem configuration or failure
    • Ensure the video cable is connected to the correct port
    • Reseat any add in graphics cards
    • If fault continues, remove any add in graphics cards and test with known good monitor and video cable
    • Contact your technical support once you know which part the fault follows
    23STOStorage device configuration or failure
    • Reseat the cables from the HDDs to the motherboard
    • If fault continues try substituting a known good HDD into the system and contact your technical support
    234USBUSB subsystem configuration activity or failure
    • Remove all external peripherals and any internal CRUs
    • If LEDs change, add parts back one at a time until fault re-occurs and contact your technical support
    • If fault remains the same with parts removed, contact your technical support
    1 No memory detected
    • Reseat all memory modules
    • If fault continues, try the memory in different slots and contact your technical support
    1 4MBFFatal system board failure detected
    • Contact your technical support
    1 3 Memory is detected, configuration or compatibility error
    • Reset the BIOS and clear the NVRAM and any previous errors
    • Remove all memory from PC, (This includes any Graphics cards.) does the LED code change?
    • If it doesn't contact your technical support
    • If it does add the parts back one at a time until the fault re-occurs, test that part in another slot and contact your technical support
    1 34PRVIndicates system activity preceding video initialization
    • Remove all external peripherals and any internal CRUs
    • If LEDs change, add parts back one at a time until fault re-occurs and contact your technical support
    • If fault remains the same with parts removed, contact your technical support
    12CFGSystem resource configuration
    • Reset the BIOS and clear the NVRAM and any previous errors
    • Remove all external peripherals
    • If LEDs change, add parts back one at a time until fault re-occurs and contact your technical support
    • If fault remains the same with parts removed, contact your technical support
    12 4 Reserved
    • Reserved
    123POVPOST complete — Onscreen error message
    • Troubleshoot as per the error message onscreen
    1234STDPOST complete — OS hand-off complete
    • The Power On Self Test has passed all checks
    • Troubleshoot the HDD and the Operating System