UNSOLVED
PowerEdge R620 - can't detect SAS drives
I was hoping to see if anyone has had this issue I'm facing below or if anyone can assist me.
I have PowerEdge R620 with a PERC 710 mini Raid adapter installed. The machine has VMWare installed on it from the factory and I believe this is installed on the internal sd card. I purchased 4 brand new SAS drives to be installed on the machine, but every time I slide the drives to the disk bay, I get a message on the server display.
"Fault detected on Drive 0" when I insert a new one to another bay "Fault detected on Drive 1" and so on...
I also get this during the BIOS boot -
"0 virtual drives found on by bios"
"0 virtual drives found on host adapter"
I was hoping to install a new OS on it, and because of this, I cannot proceed.
Thanks
12142
0
Posted January 11th, 2019 08:00
What model drives are they? Are they Dell drives?
No, they are not Dell drives. They are Fujitsu Limited 146G 2.5 SAS 10K. Model - MBB2147RC
I've also tried using - HP 432320-001 146GB SAS
And I get the same message.
Is the firmware up to date on the controller?
The firmware on the controller - I never updated, all I did was install the RAID Controller.
Current firmware - 21.3.2-0005
I've also included a screenshot of the firmware currently installed on the system.
Thanks
12133
0
Posted January 11th, 2019 09:00
Did you have other drives in the system previously? Was the controller the onboard controller previously?
12131
0
Posted January 11th, 2019 09:00
Did you have other drives in the system previously?
No, the system came with no drives
Was the controller the onboard controller previously?
No, the system came without a controller so I purchased one later on.
Thanks
12124
0
Posted January 11th, 2019 10:00
Did you replace the cables when you changed controllers?
12122
0
Posted January 11th, 2019 10:00
There were no cables for me to replace - the controller just plugs straight into the socket.
Here is the controller I have below
12016
0
Posted January 17th, 2019 08:00
How is the backplane connected? Is it showing the drives in the PD mgmt.?
11908
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Posted January 23rd, 2019 08:00
Here is a picture of the system.
And as far as I know, it's not showing any drives when I do ctrl+R if that's what you talking about.
Thanks
11902
0
Posted January 23rd, 2019 09:00
See connector 22, it doesn’t look like the backplane is connected to that https://www.dell.com/support/manuals/us/en/04/poweredge-r620/r620systemownersmanual-v1/system-board-connectors?guid=guid-d4894de8-1313-4cfd-a9dd-69f4390de089&lang=en-us
3726
0
Posted January 23rd, 2019 14:00
Also if I need a cable, I will appreciate it if you can send me a link or the cable type i need for the system. Thanks
DELL-Josh Cr
Community Manager
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12162
0
Posted January 10th, 2019 16:00
Hi,
What model drives are they? Are they Dell drives? Is the firmware up to date on the controller?