Some time ago I purchased a secondhand Dell EMC 4TB SAS drive for my home server (PowerEdge T320), but did not pay attention the HDD was 4k native, which my Perc H310 does not support. The drive is manufactured in 2020 and I assume it might still be under warranty. Yet, whenever I try initiating a support case with Dell I do not see HDDs as a valid category for which I can submit a case.

So, my problem is that none of the controllers I have tested the drive with so far - H310, H730, and some HP controller I don't really remember the model of - see it as a Dell drive. Instead, it is recognized as a Hitachi drive 1.8TB large. I guess the size limitation originates from the 4k native not supported by the controller (weird as H730 seems to support it). But I don't get how it comes to be recognized as Hitachi whereas the label tells me it's manufactured by Western Digital. And the label looks to be genuine, from what I see. I know HGST (Hitachi's drive division) was once active, but the brand was purchased by WD in 2012 and was phased out by 2018, long before my drive was produced.

Can anyone suggest reasonable means of resurrecting the drive or how to get in touch with Dell Support to check on this?

Any pointers are appreciated.