UNSOLVED
Weird power issue on R720XD
Hi,
On Monday we had an R720XD shut down following a number of power errors (The system board BP1 5V PG voltage is outside of range, The system board fail-safe voltage is outside of range, PWR2402 iDRAC is unable to communicate with power managament firmware) Following this, it would not boot up. Although the power supplies had green status indicators, I tried a known working supply which changed nothing. Today, I installed a different system board however it is still not booting, I shall describe the behaviour as follows:
Power is supplied to server, fans spin slowly then amber flashing hdd/fan led and power leds on front. Nothing out of VGA outputs and cannot access DRAC over network due to unknown IP of new board and no success in trying default IP having reset DRAC.
Please advise me as to how to continue/what the problem may be.
Many thanks in advance
James
DELL-Shine K
6 Operator
•
3042 Posts
543
0
Posted October 27th, 2021 22:00
Can you bring the server to the minimum configuration for the POST and check. You can find more details on "minimum configuration for the POST" and other troubleshooting tips from below link
<ADMIN NOTE: Broken link has been removed from this post by Dell>
DELL-Young E
Moderator
•
5421 Posts
•
37 Points
548
0
Posted October 27th, 2021 18:00
Hi, thanks for choosing Dell.
R740/R740XD: The System board BP1 PG voltage is outside of range
https://dell.to/3CmXzP7
I hope this article helps. Wish you a great one!
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!