If they are not certified they are not going to be recognized. Is the upgrade option not under the hardware tab? Which version of MDSM are you using?

Try the steps on page 216 https://dell.to/3qIXgez

Hi,

It is not a validated configuration.

https://dell.to/30Wz8dX and https://dell.to/3l8AdpB show how to configure it.

Right, we don’t support direct attached.

OPERATING ENVIRONMENT DATA

Client system name: DESKTOP-8CJ3K6T
Client OS: Windows 10

Application version: 11.20.0G06.0020
Storage array management version: 11.20.0G06.0020
Storage array name: Unavailable
Firmware version: 08.20.24.60
Management class: devmgr.v1120api13.Manager

**************************************************

ERROR DATA

Command sent to RAID controller module in slot: 0
Host name: 192.168.1.214
IP address: 192.168.1.214

Return code: Error 101 - The operation cannot complete because either there is a problem communicating with any of the physical disks in the storage array or there are currently no physical disks connected. Please correct the problem and then retry the operation.

Operation when error occurred: PROC_autoAssignHotSpares
Timestamp: 14.11.2021 16:11:12

STACK DATA

devmgr.v1120api13.sam.jal.ManagementOperationFailedException: Error 101 - The operation cannot complete because either there is a problem communicating with any of the physical disks in the storage array or there are currently no physical disks connected. Please correct the problem and then retry the operation.

at devmgr.v1120api13.sam.jal.SYMbolClient.dispatchOperation(SYMbolClient.java:550)
at devmgr.v1120api13.sam.jal.StorageArrayFacade.issueCommand(StorageArrayFacade.java:10054)
at devmgr.v1120api13.sam.jal.StorageArrayFacade.sendCommandCommon(StorageArrayFacade.java:9610)
at devmgr.v1120api13.sam.jal.StorageArrayFacade.sendCommand(StorageArrayFacade.java:9507)
at devmgr.v1120api13.sam.jal.StorageArrayFacade.autoAssignHotSpares(StorageArrayFacade.java:939)
at devmgr.v1120api13.sam.configuration.drive.HotSpareOptionsDialog$AutoAssignHotSparesTask.performOp(HotSpareOptionsDialog.java:580)
at devmgr.v1120api13.shared.AbstractTaskAdapter.run(AbstractTaskAdapter.java:108)

THREAD DATA

Thread[Reference Handler,10,system]
Thread[Finalizer,8,system]
Thread[Signal Dispatcher,9,system]
Thread[Attach Listener,5,system]
Thread[Java2D Disposer,10,system]
Thread[AWT-Shutdown,5,system]
Thread[AWT-Windows,6,system]
Thread[D3D Screen Updater,7,system]
Thread[TimerQueue,5,system]
Thread[Swing-Shell,6,system]
Thread[AWT-EventQueue-0,6,main]
Thread[DestroyJavaVM,5,main]
Thread[SwingWorker-pool-2-thread-1,5,main]
Thread[ChangeDetector,6,main]
Thread[PreferenceStoreChangeDetector,6,main]
Thread[LogMsgThread,6,main]
Thread[Np_Link_Monitor0,6,main]
Thread[DMVGarbageCollectorThread,6,main]
Thread[RecoveryProfile-27,6,main]
Thread[AEN-28,6,main]
Thread[Timer-0,6,main]
Thread[SwingWorker-pool-2-thread-2,5,main]
Thread[Thread-34,6,main]
Thread[SwingWorker-pool-2-thread-3,5,main]
Thread[SwingWorker-pool-2-thread-4,5,main]
Thread[SwingWorker-pool-2-thread-5,5,main]
Thread[SwingWorker-pool-2-thread-6,5,main]
Thread[Thread-51,5,main]
Thread[Thread-56,5,main]
Thread[RecoveryProfile-63,6,main]
Thread[AEN-64,6,main]
Thread[Thread-65,6,main]
Thread[Thread-66,6,main]
Thread[Thread-67,6,main]
Thread[Thread-68,6,main]
Thread[Thread-69,6,main]
Thread[Thread-70,6,main]
Thread[Thread-71,6,main]
Thread[Thread-72,6,main]
Thread[Thread-73,6,main]
Thread[Thread-74,6,main]
Thread[SwingWorker-pool-2-thread-7,5,main]
Thread[SwingWorker-pool-2-thread-8,5,main]
Thread[SwingWorker-pool-2-thread-9,5,main]
Thread[pool-5-thread-29,5,main]
Thread[pool-5-thread-30,5,main]
Thread[pool-5-thread-31,5,main]

Hello Nailen,

Thank you for choosing Dell.

Bypassed Physical Disk means that physical disk was not recognized.

Do you have a data on disks?

The following actions could help to resolve an issue:

Perform the following steps to reinsert the physical disk:

a Remove the bypassed physical disk from the expansion enclosure.

b Wait at least 30 seconds.

c Reinsert the physical disk. Its fault indicator light may be light for a short time (one minute or less).

Click the Recheck button to rerun the Recovery Guru.

How to locate Physical Disk you can find here:

https://dell.to/3oy8f7G p.64

I would like also to check logs. Could you, if possible, gather logs from MD3260 and send me them in Private Message?

How to gather logs:

https://dell.to/3owDxMo

Please ask me if you have any questions,

Maria Januszka

#IWork4Dell

Dell | Social Outreach Services - Enterprise

Hello Maria,

Thank you for your answer. I haven't solved the problem yet. I will send you the Support data log and some additional information.
Thanks in advance for looking at it.

Nailen

Hello Nailen, 

Did you try to reinsert physical disk? 

I hope logs can help us to isolate an issue. 

Maria Januszka 
#IWork4Dell
Dell | Social Outreach Services - Enterprise

Hi Maria,

I tried inserting disks with the system turned off. I tried to insert them during operation. I tried discs of different brands. Still the same result.

Best,

Nailen

Hello Nailen, 

Thank you for your reply. I will need to check logs in this case.

Thanks, 
Maria Januszka 
#IWork4Dell
Dell | Social Outreach Services - Enterprise