What would be the exact model of Latitude? Damage like that doesn't just occur randomly. Cracked components would indeed typically be seen a user caused. Units with accidental damage coverage may be eligible for repair depending on how a unit was damaged. See the below article on our damage policy:

Types of Damages Not Covered by Dell Base Support

<Updated model in title. Moved to Precision Laptops board. DELL-Admin>

Precision 3581. Unfortunately, these issues occurred by chance, since 3 or 4 people wouldn’t have damaged the laptop in exactly the same way. That’s ridiculous. The casings show no signs of being dropped or hit. The fault lies with the poor quality of the casing, the empty space between the layers, and a screw that was tightened too much. You don’t have to be an engineer to figure that out. Dell is only causing trouble for itself with this behavior, because it’s losing customers.

@Damian CoBouw Polska​ could you share additional photos of where each unit cracked? At this time, I do not see any documentation indicating this is a known issue.

I am attaching photos of the damaged laptops. The service tag number of each device is shown in each photo.

<It is a security/privacy issue to post your private Service Tag numbers in a public post. They were removed. DELL-Admin>

Damian 

CoBouw Polska SP. z o. o.

@Damian CoBouw Polska​ I've had these reviewed and after cross checking with other reported cracks, this unfortunately would still be seen as accidental damage. This would not be covered by the standard warranty. I would have to recommend contacting the out of warranty teams for a repair if you choose to do so. 

@DELL-Daniel V​ 

I will not be proceeding with a repair outside of the warranty. The laptop users are not at fault; this is not a case of misuse. Dell has been hiring incompetent people who don’t know their way around the equipment for quite some time now. As I mentioned earlier, these are the last computers and laptops in our company. We will never again use Dell equipment. 

Damian.

@Damian CoBouw Polska​ 

Another laptop with the same fault has turned up. Does Dell still believe this is the fault of yet another customer? Have you no shame in behaving this way towards your customers? I insist on a repair under warranty; otherwise, the matter will be referred to an independent expert and reported in the press.