SimoneB

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3 years ago

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SimoneB

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May 8th, 2023 02:00

Precision 5550 overheating and shutting down

Hello,

a few days ago I had my WD19TBS replaced for reboots issue and power supply warning

https://www.dell.com/community/Precision-Mobile-Workstations/Precision-5550-and-WD19TBS-reboots-and-power-supply-warning/m-p/8387523

 

I still have some issue with the laptop. It gets very hot in normal usage, battery can't hold charge, I can still hear crackling noise from the docking station and it powers off randomly.

Below you can see the core temperatures while I'm writing this.

SimoneB_2-1683539507140.png

 

At reboot I had this warning too

SimoneB_1-1683538993841.png

 

Note that a year ago I had my motherboard swapped

 

 

  • Jesse L (retired)

    10 Wizard

    17898 Posts

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    Posted May 22nd, 2023 01:00

     SimoneB

    Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.

     

    Jesse L (retired)