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Erik12345678
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April 29th, 2026 21:43
Precision 7680 Fingerprint reader stopt working
Windows 1 doesn't recognize the fingerprint reader on my Dell Precision 7680 since yesterday. In setting Windows reports: Windows 11 could not find a compatible driver for Windows Hello Fingerprint.
I re-installed the Dell ControlVault 3, all other drivers are up-to-date. Windows is up-to-date. In services the Windows Biometric Service restarted. Dell SupportAssist doesn't show a test for the fingerprint hardware.
The laptop still has ProSupport. Is this a hardware issue or software issue? How to fix it?
Erik12345678
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Posted April 30th, 2026 08:25
In de Eventviewer under Applications and Services logs -> Microsoft -> Windows -> Biometric
The Windows Biometric Service failed to start its secure component. Reason for unavailability: 76. The operation failed with error: 0x80070032.cloudssundry
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Posted May 2nd, 2026 11:48
Uninstall the fingerprint sensor from the biometric device, delete the driver, then restart your computer and reinstall the driver.
Erik12345678
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Posted August 12th, 2026 20:59
It was the Intel driver issue. Newer version few days later fixed it.