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jbilliau

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20 years ago

J

jbilliau

20 Posts

0

10036

September 28th, 2006 15:00

1815DN Scanning Not Working

Everything else but scanning works.  I installed paperport, and even tried using the dell scanning software.  I configured the IP, gateway, DNS all properly.  I cannot scan any images from my PC.  I've even searched around and uploaded the newest firmware and drivers from here:
 
 
Here is my issue screenshot:
  • R

    reynolea

    1 Message

    162

    0

    Posted October 12th, 2006 00:00

    Hey did you ever get a resolution to this problem? I am having the same issue, and when I try and scan from the printer I get a DNS error message.

    Any ideas?

    I've contacted tech support and they keep telling me to reinstall the software. :(
  • T

    trippy_geek

    5 Posts

    162

    0

    Posted October 18th, 2006 06:00

    Hi,
    NW scanning from Paperport is not supported. You can only scan via USB using paperport.
    For NW scanning, you can only initiate it from the OP panel.
    Hope this helps.

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