UNSOLVED

ufd108

updated

20 years ago

U

ufd108

2 Posts

0

8990

November 10th, 2006 14:00

3100cn Postscript Printing Error

I have installed the latest firmware and drivers and have the latest version of Acrobat Reader (7.0.8). Whenever I try to print from Acrobat using the Postscript driver for the 3100cn I get the following error message:

"A required resource cannot be loaded."

This error message comes from Acrobat but I can't find any reference to it on either Adobe's or Dell's support sites. The PCL driver works fine. My waranty is up so Dell won't talk to me (unless I give them more money, of course).

Any ideas?

Thank you.

P.S.- I'm new to this board and could not find any way to search just this board. Is there a Search for the board?
  • ufd108

    2 Posts

    116

    0

    Posted November 10th, 2006 14:00

    Thanks for the reply, but I have already uninstalled and re-installed Acrobat Reader twice. Same problem each time. I was considering rolling back the Dell driver to see if that fixes the problem but haven't tried that yet.
  • emcee19

    50 Posts

    116

    0

    Posted November 10th, 2006 14:00

    have you tried uninstalling and reinstalling the adobe acrobat reader? coz it can be that there are some acrobat component that was deleted and were needed for the software to work... reply back if this wont work so we can find another resolution.
  • emcee19

    50 Posts

    116

    0

    Posted November 10th, 2006 22:00

    you can try that too... since your printer was working before you do the update driver..