katjane,

 

Please follow these instructions very carefully and the printer and software should install for you.

 

First make sure your computer has all the Windows updates. I have the custom ones too, especially the .net framework(Needed to run many applications). Also make sure to have the latest Java. Since you didn't mention how the printer's connected, here the basic instructions for this printer.

 

Disconnect your printer. Download and run this patch to completely remove the printer from your computer. When the patch is finished, it will prompt you to restart your computer. It seems to be a lenghty process so please be patient.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

Vista 32-bit Drivers

 

Vista 64-bit Drivers.

 

 

All other drivers

Install the proper drivers.(ONLY install the drivers you need) You'll be prompted when to connect your printer(powered on)

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

Or

Try this FREE OCR Program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick