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962 Vista Driver Released
Just downloaded it as well.. No luck either . The printer control panel is recognizing the printer and giving valid ink level returns, the scanner works, the printer doesn't though. It says communication error, refers you to the help file and gives the kind of help you get on the phone from dell in india! "unplug the usb and plug it back in",...etc....best one, Reboot the computer. Guess what, 4 installs and uninstalls and still not working! Any ideas would be appreciated....
Message Edited by helocop on 03-21-2007 09:02 PM
- Here are my steps that worked for me (don't know if I did anything different):1) Hoocked up the printer to the PC (printer turned off)2) Ran the installation3) Set up told me to turn the printer on4) Installation completed (test page printed)5) I then opened a word doc and tried to print, received an error you described earlier6) Unplugged the USB printer, plugged it back in. Clicked print page - page printed.I don't know if I will encounted any issues if i restart my PC, or in the future tasks - but so far no problems.
- Multiple installs and same error as you "communication error". I as well have windows firewall and Norton Disabled . I have tried many different ways, printer off on install, rebooting, unplugging USB and reconnecting. It's just not taking the install. Also, scanner does work but printer doesn't. Always the "communication error". You got me. Any help DELL?
Message Edited by helocop on 03-22-2007 10:31 PM - Even if I have my printer "off", as soon as I connect the USB plug, the system tries to install the drivers. I've tried to install the new Vista drivers several times and even rebooted after each time. My XPS-410 was just purchased in Jan/Feb so I still have a basic OEM Vista install. I did however upgrade to Ultimate to get on my home network's domain.Anyway, I wonder if the initial install of non-Vista drivers has botched something up. When I go to install the Vista drivers, it asks if I want to update or install new drivers. I always choose install new. Now I have gone through the "uninstall" and no difference.I was able to scan something and it worked fine but when I try to print a test page, I get a "communications error." and it want's to go through some lame troubleshooting.Hey, aren't you happy we got Vista drivers before April?!? Woohoo! - Just kidding. :smileyhappy:-RamHawkNashville, TN
- OK, I think I got it figured out and working. It took several reboots and some file deletions.1. Uninstall or delete any 962 printers already installed.2. I unplugged the printer and kept it unplugged (or just boot up without the printer connected).3. Rebooted.4. When computer came back up, I went to c:\windows\system32\spool\drivers\w32x86 directory.I deleted EVERYTHING but kept the directory.Even though I have other "printers" installed like the Fax and XPS document imaging thing and even Adobe Acrobat PDF creator. Everything was deleted.5. Rebooted again.6. Installed the Vista 32 drivers from the downloaded EXE file. This automatically extracted to c:\drivers\printer\962 or somewhere like that. I let it auto-run the setup.7. Followed all prompts and chose local install (not network).8. When it prompted to connect the printer, I did so. Windows constantly pops up windows stating that drivers were not installed properly. Just ignored those.9. Setup continued and finished. Then it started another setup process. I assume this one was the scanner or fax.10. Finally it gave me a test print screen and I hit print and it worked.11. Rebooted and opened MS Word and printed a test file. Worked fine.When I opened MS Word, Adobe Acrobat re-installed its PDF creator. All my other "printers" are back.I think one of my problems before was that I was choosing the "network printer" install even though this is the host computer for the printer. If I had other Vista computers that would connect to this one, I would have chosen this install method. I guess it was just too late at night to figure that one out. :smileyhappy:
- Seems that I can't get the printer to work on a simple workgroup. Printer is installed on Vista machine with firewall disabled. Printer is shared properly. When I install the software on an XP mchine, it can't find the computer / printer. I've tried all settings possible.You know, it just shouldn't be this hard to get a printer installed and networked. I think this will be my last Dell printer. The ease of use, support, drivers, etc. just isn't there.At least I got my printer to print on my Vista machine.... only 2 months after I bought my computer.
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Posted March 22nd, 2007 02:00