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A960 Not Communicating with Computer - Bad Solution
I bought the first A960 Dec. 03, 2003, for a Christmas present for hubby. Didn't install it of course until after Christmas only to find out it wouldn't communicate with computer (Dell Dimension 2400 with XP Home). Then it was too late to return it as 30 days return had expired. So I called Dell Printer Support and finally got a Tech after 40 minutes waiting on hold but couldn't hardly understand him - but after trying several troubleshooting things the Tech decided it must be a problem with the printer so he sent out a new one.
I received the new printer but the day before I received it I got very ill and ended up in the hospital so I didn't get to install it until this past Monday -- same problem!....wouldn't communicate with the computer. So it was back on the phone to Dell Printer Support and again, after waiting over 1/2 hour I finally got a Tech but I could barely understand her accent. We tried several troubleshooting things AGAIN (mostly the same as the first time) and to no avail...the replacement A960 I got still wouldn't communicate with my computer. She suggested I reinstall XP that the problem MUST be with my computer...I proceeded to tell her that the problem was NOT with my computer as I also have an HP 9300 DeskJet that utilizes a USB Port as well and that printer works just fine and that I had switched cables and ports with that HP printer just to be sure it wasn't either of those and the HP worked fine!
After telling her that, she agreed with me and said I must have received a bad printer as a replacement and told me she was going to send ANOTHER replacement A960 to me. I told her NO that I wanted a refund as this was ridiculous -- she said to give Dell one more chance to let them send me another replacement and that she would mark my file with customer support that I had problems with the A960 since the day I received and installed it. I agreed (as I didn't have much choice) so I'm awaiting the 2nd replacement A960 to arrive.
BUT...last night I thought about it and decided that I would try one thing myself on a hunch -- I decided that this morning I would uninstall and unplug all of the other printers I have attached to my computer which are: HP DeskJet 9300 and HP LaserJet 1200. After doing that I reinstalled the A960 and it works great! -- it communicated with my computer with no problem at all...
So...then I plugged my HP LaserJet back in and reinstalled it -- guess what -- the A960 STOPPED COMMUNICATING WITH MY COMPUTER AGAIN.
Final
Yes, I did find a resolve for the problem.
I uninstalled and uplugged all of the printers I had installed on my computer then reinstalled and plugged in the A960 FIRST - I then reinstalled the HP Laser and plugged it into the computer via USB instead of Parallel -- now they both work great! I sold the HP 9300 because I really don't need it now that the A960 is working good - the A960 really prints better than the 9300.
Hope that helps your situation!
tomscar
1 Message
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Posted March 26th, 2004 10:00
Have you ever found a solution or did you change printers I just bought the A960 love how it works but have the same problem you do and was offered no help by dell. Thinking of taking it back for an hp.
Tom