UNSOLVED
All in One Printer 964
Please help...we have an all in one 964 printer just purchased in July, '06. I just changed the original black cartridge that came with the printer. I correctly installed a new black printer cartridge purchased from Dell when I bought the printer. I immediately got a message that the "black cartridge is missing". I've been through all the Dell Support stuff on line and it seems I'm not the only one to have this problem. I even replaced the color cartridge even though the other one was not yet empty. I do not receive any message regarding the color cartridge - just the black one.
I clearly have a new FULL cartridge in. It's in the right slot, I've unplugged and replugged in the printer, it's a Dell cartridge, etc. etc. and it's not working. I've worked in an office for 25 years and know how to replace cartridges.
I appreciate any assistance.
Thank you.
- Thank you. I wiped the contacts with a clean, lint-free cloth and reinserted the new cartridge. Same 'black cartridge missing' message. So I reinserted the old black cartridge, and the message indeed disappeared. Looks like I do have a bad new cartridge. I'm just curious, though - what would make a cartridge not even be recognized in the printer? Perhaps the contacts are misaligned?Thanks for your assistance - I'll be in touch with Dell for a replacement.
william_the_sco
2 Intern
•
1446 Posts
260
0
Posted October 20th, 2006 23:00
W7PSK
Did you just install a new color cart from Dell and from the first you got the wrong cart message? or what.- I just started getting the message, and the cart that was in there is only a couple months old. I tried the older cart and its still the same message.
I wicked it and cleaned em just like the instructions say.
I also used a eraser on the pins lightly (Been doing that since my days in the navy in the 70s)
Guess my 1 year old printer is toast. william_the_sco
2 Intern
•
1446 Posts
260
0
Posted October 21st, 2006 15:00
Reset the printer registers to null by: turn off printer, unplug ac and USB cords from back of printer for one minute. Replug and retry. Also lightly clean the electrical contacts inside of the ink cart carrier. As a last resort reinstall printer driver from disc or download from Dell.- Thank you, 'william_the_scot". Your suggestions were most helpful, and through your advice I was able to determine that it was indeed a cartridge problem and not a printer problem. Even though we're still under warranty, it's much easier to deal with a cartridge to return than the entire printer!I'm also pleased to say that Dell was immediately reactive and overnighted me a new black cartridge - it works and life is good! :smileyhappy:
william_the_sco
2 Intern
•
1446 Posts
260
0
Posted October 19th, 2006 21:00