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Prossner01

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17 years ago

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Prossner01

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November 22nd, 2009 08:00

Dell 720 Printer

If anyone can help I would appreciate. When my wife turns on her printer the ink cartridges slam right to left and then stay on the far left where they cannot be accessed.

  • PudgyOne

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    Posted November 22nd, 2009 12:00

    Prossner01,

     

    That sounds like an encoder strip problem. Here the closest information I can find for you.

     

     

    Rick

     

    Clean the Encoder Strip

    Additional Information
    Notice:  
      As you perform the following steps, be careful when handling the encoder strip as it can break easily.  

    It is possible that dust can gather on the encoder strip which will make it very difficult for the printer to determine where the carriage is on its track. To clean the encoder strip, perform the following steps:

    1. Power down the printer and unplug the power.
    2. Lift the cover on the printer.
    3. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer (Figure 1).


      Figure 1: The Encoder Strip to the right of the cartridge carrier

      Note:  
        The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting.  
    4. Plug in the printer and power it on.
    5. Open the cover to allow the cartridge carriage to center itself.
    6. Using a dry, lint free cloth, pinch the encoder strip on the left-hand side of the cartridge carriage and pull your fingers across it towards the left-hand side of the printer. (Figure 2).


      Figure 2: The encoder strip to the left of the cartridge carrier