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Prossner01
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November 22nd, 2009 08:00
Dell 720 Printer
If anyone can help I would appreciate. When my wife turns on her printer the ink cartridges slam right to left and then stay on the far left where they cannot be accessed.
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PudgyOne
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Posted November 22nd, 2009 12:00
Prossner01,
That sounds like an encoder strip problem. Here the closest information I can find for you.
Rick
Clean the Encoder Strip
It is possible that dust can gather on the encoder strip which will make it very difficult for the printer to determine where the carriage is on its track. To clean the encoder strip, perform the following steps:
Figure 1: The Encoder Strip to the right of the cartridge carrier
Figure 2: The encoder strip to the left of the cartridge carrier