manganga

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17 years ago

M

manganga

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January 9th, 2010 13:00

Dell 966 AIO major issues

Hi. I just recently bought a new computer with windows 7 64bit and I wanted to install the dell 966 aio printer I had used with my previous computer. At first everything was ok. The computer recognized it and I was able to install the drivers and get it working. Just recently, I went to go print a document and all of a sudden its saying that the printer is not connected. I uninstalled / reinstalled the drivers and it is still saying that the printer isn't connected. And every time I unplug/plug the usb wire, it tells me this: http://img695.imageshack.us/img695/9082/failv.jpg . I even went as far as to reformat the computer and it still won't recognize it. I've also tried different usb ports with no luck. And I've also tested the printer on a laptop and another pc we have and it works perfect and gets detected as soon as I plug it in. This is really frustrating!

  • PudgyOne

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    Posted January 9th, 2010 13:00

    manganga,

     

    Try reinstalling the printer using the instructions located at...

     

    966 Photo All-In-One Printer owners thread (W7)

     

    Using the patch, manually deleting the printer drivers and installing the printer in the compatibility mode should help.

     

     

    Rick

  • manganga

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    Posted January 9th, 2010 16:00

    Hi Rick. That patch seemed to have done it for me! Thanks a lot I really appreciate it. I just hope it stays this way :)

  • PudgyOne

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    Posted January 9th, 2010 17:00

    manganga,

     

    Glad you got it working! :emotion-21: Thanks for posting back.

     

    Take care,

     

     

    Rick

  • manganga

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    Posted January 12th, 2010 11:00

    Hello again. I'm back unfortunately. Same thing seemed to have happened.  Under the driver folder, there was a diagnostic tool called sysinfo. I went ahead and ran that and it made a .txt file.

    http://fs04n4.sendspace.com/dl/672bedc4a291bdf3313212a492f412b5/4b4cd03d211c0afc/zf004f/Syslog.txt

    Not sure if that is much help. I wonder what is triggering this to even happen in the first place. Thanks again.