1) Determine what kind of paper feed issue is occuring.

Choose what type of paper feed issue is occuring from the following
list:

Paper Jam - Paper continues to get stuck in the printer.
Paper Skew - Paper feeds at an angle through printer.
Multiple sheets pulled - Printer pulls several sheets of paper
at once.


2) Verify optimal amount of paper in the tray.

Although each printer tray has a maximum capacity rating, this
rating is based on a specified paper weight/thickness. Consequently,
situations may arise in which the tray will not be able to accommodate
the maximum number of sheets listed in the printer specifications.
Verify that the paper is not packed too tightly in the paper
tray.

NOTE: Many paper trays have a "max fill" line to indicate the
maximum amount of paper that should be loaded at any given time.

3) Adjust the paper guide to the correct position. - A940

4) Locate and remove any obstructions inside the printer and
input tray. - A920/A940/A960/J740

To locate and remove obstructions from within the printer perform
the following steps:

Open the front cover and make sure the kickstand is engaged.
Locate and remove any obstructions within the printer such as
paper pieces, staples, tape, etc.
Close the cover.
Remove all paper from the input tray.
Inspect the input tray for any obstructions.
Replace the paper.

5) Try a different type of paper.

Many image quality and paper feed issues are caused by the type
of paper being used. Try a different type of paper that is specifically
made for this printer.

I hope this will resolve your issue.

After you have tried all of this, then try contacting Technical Support and arrange for a new printer to be send out under warranty. If its not under warranty you may be out of luck . Make sure to mention the steps you have already taken in an attempt to fix the printer. Good Luck