UNSOLVED

Dellneophyte

updated

2 years ago

Closed

D

Dellneophyte

1 Message

2

4938

January 5th, 2019 18:00

E525w, cannot untick pause

I have a Dell MFP e525w that I have been using on my Mac without any problem........ until now. Whenever I try to print from mine or my wife's mac mini desktop the job goes into the print queue, with the printer paused and the print job saying "ready to print." When I untick the pause button, it changes to printing just briefly, then reverts to paused. This happens with both of our computers. The color toners are low and I tried switching to "Non Dell toners" with no change in behavior. Interestingly, if I print from my iPhone, the page will print while giving me the "low toner" warning. I've reloaded the driver, cycled the printer and computers on and off, and tried smiling nicely but nothing works. It will scan to my computer just fine and the wifi communication is happening. Any suggestions?

(edited)