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sonwatcher
7 Posts
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May 25th, 2012 05:00
Laptop and wireless printer connectivity
I purchased an Inspiron N5110 laptop and a V313w all in one printer in Septermber 2011. The laptop will not hold the wireless connection but my 8 year old Dell PC will. I have called Dell 3 times and each time they say the warranty that I have is not good enough even though it says I have premium hardward and software support. They want me to pay an additional $250 for a different type of service agreement. They won't send me the changes that need to be made to the laptop because, they say, it requires registry changes. I don't have an IT background but I have learned a lot from my IT friends. Has anyone had this problem? If so, is this something that I can fix on my own? Or, should I pay the $250 for the one year service agreement? Please help! :emotion-9:
sonwatcher
7 Posts
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Posted May 25th, 2012 09:00
I use the same router with an older Dell PC (DXP051) and never have any connectivity issues.
DELL-Roshan L
6 Operator
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4433 Posts
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Posted May 25th, 2012 09:00
Hi sonwatcher,
Welcome to the Community,
I can see if i can help.To start with just have few question for you. Is it that the wireless connection drops frequently ? Do you have difficulty connecting to the wireless network? Is your laptop able to go online using a hardwired (LAN) connection?
Thank You
Roshan
sonwatcher
7 Posts
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Posted May 25th, 2012 09:00
Is it that the wireless connection drops frequently ? Yes
Do you have difficulty connecting to the wireless network? No
Is your laptop able to go online using a hardwired (LAN) connection? Haven't tried. I've only used Wi-Fi with it. I use the wire to connect the laptop to the printer to reinstall, repeatedly. I have never had trouble getting online to any website at multiple locations using Wi-Fi.
DELL-Roshan L
6 Operator
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4433 Posts
392
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Posted May 26th, 2012 00:00
Hi sonwatcher,
To further check which wireless card your system has,Go to Control panel,Device manager,click on the triangle next to Network adapters,post back which wireless card you see there.
Further right click on the wireless card,click properties,click Advanced and take a screen shot showing the option under the Advanced tab and post it here.
sonwatcher
7 Posts
392
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Posted May 26th, 2012 22:00
Yes, there is a Wi-Fi light.
sonwatcher
7 Posts
392
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Posted May 26th, 2012 22:00
Intel(R) Centrino(R) Wireless-N-1030
Can't seem to paste a screen shot here but it says the following:
Property:
802.11n Channel Width for band 2.4
802.11n Mode
Ad Hoc Channel 802.11b/g
Ad Hoc QoS Mode
Fat Channel Intolerant
Mixed Mode Protection
Roaming Aggressiveness
Transmit Power
Wireless Mode
Value:
20MHz Only
sonwatcher
7 Posts
392
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Posted May 26th, 2012 22:00
The printer will not stay connected to the laptop but it does stay connected to my old Dell PC. It's about 6 years old.
sonwatcher,
I have heard that disabling the Bluetooth helps with this adapter.
Intel® WiFi Products — Power Save Polling (PSP) causes connection issues with some access points
Control Panel\All Control Panel Items\Power Options\Create a Power Plan
Select High performance.
Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.
Rick
ejn63
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87469 Posts
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Posted May 25th, 2012 05:00
If you're using an older router, you might be better off buying a new one - it will cost a fraction of what they're asking for a software support warranty.