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Laptop does not see C2665dnf printer
Hi All,
Hope anyone can help me, as I'm very stuck with this one...
My XPS 13 laptop has been printing fine on my C2665dnf, until last week the scanner stopped working..
Things have happened before and normally the re-installation of the drivers fixes it all up. Not this time..
Drivers won't install (have tried many, many options). Its seems as if my laptop does not 'see' the printer.
Dell Helpdesk suggested to wipe my harddrive and start allover, even though they admitted that the driver install file also did not work on their machine.. i.e. very little help.
Any suggestions? I'm at a loss, I run my own business and really rely on this machine...
Thank you!
Luc
Windows 10 (it's worked relatively okay for almost a year).
I have tried the current driver set from Dell's website and a number of other ones:
Printer_C2665dnf_Software_And_Drivers_Dell_A03_WIN_EN
Printer_C2665dnf_Fax_DRV_A02_EN
Software_OPD_Dell_A12_Win
I should note that standalone it works fine: printing and scanning with USB works.
So, I guess it's a communication issue (from the printer's side?)? Any thoughts/suggestions?
UncleSmash
55 Posts
272
0
Posted April 5th, 2016 11:00
You may have to completely uninstall the printer driver and turn on network discovery and reinstall the driver and software. At any point during the install, you also may get a prompt to add an exception in your firewall to allow the scanner.
UncleSmash
55 Posts
272
0
Posted April 4th, 2016 14:00
What OS? and what is the name of the driver you downloaded?