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timperkins
13 Posts
0
8699
October 5th, 2004 19:00
Losing M5200
I have a 2 Dell M5200's hanging off of a Windows 2003 server (standard) print que. Everyone in the office is able to use the printers just fine, but one of our users continues to have sporadic problems. From time to time, applications on her workstation report that "Windows cannot print due to a problem with the current printer setup."
She was on an old Windows 2000 Pro workstation printing to the "Finance" M5200. After trying everything I could think of, I finally bought her a new Dell GX280 with Windows XP Pro. She's now having the same problem, this time printing to the "Common" M5200... Same model, same server, different print queue. Printing to the other HP printers in the office works just fine.
I've checked network permissions a dozen times - Domain Users have print permissions (and yes, she is a domain user).
I think she'll go postal if she has to reinstall the printer one more time...
Doe sanyone have any suggestions?
timperkins
13 Posts
298
0
Posted October 6th, 2004 13:00
Install them where? On the client workstation or the print server?This is probably just a workaround and not the most perfect solution, but I would try setting her up to bypass the server. In Win XP you can create a "standard TCP/IP port" much like you can on the server, and her print directly to the IP address of hte printer. (Choose "Local Printer attached to this computer," but uncheck the box for "automatically detect." On the next screen, choose to create a new port, choose Standard TCP/IP port, then put in the IP address.) This method will help you either isolate the server as the problem, or figure out if it is something on the desktop itself.
LM
timperkins
13 Posts
298
0
Posted December 15th, 2004 21:00
That did the trick... Thanks.
d3sp
470 Posts
298
0
Posted October 6th, 2004 06:00
You can find them at www.lexmark.com and then go to download page and get the drivers for Lexmark T63x model.