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hohum371

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17 years ago

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hohum371

3 Posts

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8861

February 22nd, 2010 18:00

P513w printhead error

I recently purchased (last month) and installed a P513w for my wife and kids to use.  The install was a breeze and it works great except for every time we first try to use it after turning it on or if it sits idle for a period of time we get a printhead error.  I've removed the ink cartridges and print head multpile times per the manual and online support but the problem persists.  Any ideas? :emotion-7:

  • Yottabyte

    139 Posts

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    0

    Posted February 22nd, 2010 19:00

    Try cleaning it, some even have self cleaning software.  Make sure to align it using the tools as well.  If it's still a problem it could be a short and the only way to know that for sure is exchange the printhead with a known good one and see if it continues.