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samo10003

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12 years ago

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samo10003

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January 6th, 2015 23:00

v313w cannot start stuck in "preparing printer"

v313w cannot start stuck in "preparing printer"

power off>power on>LCD reads "paper jam" (many times now i have searched thoroughly for paper.)>

open and close scanner assembly>lcd reads "preparing printer", this sticks.

i may not have reported the order which i do those steps, i've gone through them so many times they are jumbled.

i am really sure there is not a scrap of paper, unless it is utterly hidden. as for "preparing printer"? i've run installation from the CD. it's connected.

Appreciate clues. TIA|.

  • PudgyOne

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    Posted January 7th, 2015 15:00

    samo10003,

    What happens if you unplug the printer from the wall. Then remove the power brick for 60 seconds, then plug it back in?

    Are you using Dell Series 21, 22 ink cartridges, generic or refilled cartridges?

    Rick

  • samo10003

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    Posted January 8th, 2015 14:00

    i've just tried the power brick thing (i had no idea that is a power brick thing).

    nope.

    machine turns on, goes through enough start up stuff to get my hope up. then goes to paper jam.

    i see the cartridges are NOT OEM, However this machine had  been performing wonderfully for quite a while.

    i surely will change the, when the time comes; but that is rather an expensive trial-and-error.

    if the cartridges were used up, there would be a notification, right?

    thanks for your attention; i appreciate it.

  • PudgyOne

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    Posted January 8th, 2015 16:00

    samo10003,

    Printer should work like a copying machine, no computer needed to be attached. If the printer does not power on, then it's something with the printer, usually the Dell Series ink cartridges and/or the printhead.

    Articles I have are...

    Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

    Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

    The Printer Does Not Recognize the Ink Cartridge or Only Prints in One Color and here is a Replacement Printhead if needed(limited supplies)

    Rick