monroe10,

Run Delete Print Jobs then restart your computer.

Try reading...

Allow a printer past McAfee

If the problem still happens, then post back.

Rick

I have posted this in another thread but thought it might be worth posting it here too:

I have experienced exactly the same problem with my 313w.  I went through Dell Tech support and paid my $89 as the printer was out of warranty.  The first tech did not solve the problem but when I called back today, the tech solved the problem.  He told me that I had IE 11 installed with my Windows 7 and that IE 11 was designed to work fully with Windows 8 and still causes many problems in Windows 7.  He uninstalled the IE 11 update rebooted the computer and now the printer works fine!

If the tech's diagnosis is correct, Microsoft should be ashamed of putting out an update the causes problems with OEM peripherals!

I was on the phone for days with dell and a persisten nice supervisor did figure out that the problem was caused by a Microsoft update in November for the IE 11 caused thedell v715w printers to not function properly! Took some time but dell listened and came out with a solution..

My V715W printer has a jam and I can't get the paper out.  I pull out the paper tray but it is lodged way back in the printer.  I have tried everything.  Now the printer will not print until the jam is removed.

Help