Recently I decided to try the Alienware mobile connect app but it seems, for any reason, I am not able to get it connected with my phone (One Plus 7T pro). I manage to install the app in both devices (both up to date) and then proceed to get the code (on the phone). This is when it becomes slightly irritating: upon inserting the code in the laptop app, I receive a message asking for the app to turn the bluetooth on. It then follows saying that is not allowed to, and shuts down (the app, not the laptop). 

I have tried endless permutations of the action above (uninstall both, reinstall, turn bluetooth on before the app requests it) and the result is always the same-> unable to enable bluetooth (even if it is already ON) and then shuts down...

any ideas guys?