@Bagelm

 

This thread from the Apple support forum should help you get that straightened out. If you have any questions, let us know.

THANKS FOR YOUR RESPONCE, I'M STILL HAVING PROBLEMS.  WHEN I GO TO DOWNLOAD ITUNES, OR WHEN I TRY TO REMOVE IT THROUGH THE CONTROL

PANEL, I GET THIS MESSAGE, "THE FEATURE YOU ARE TRYING TO USE IS ON A NETWORK RESOURCE THAT IS UNAVAILBE".

THANK YOU.

@Bagelm

 

Sorry about the delay. Before I get back to your iTunes issue, I want to suggest that when you reply to this post to make sure that you have the Email me replies to this post option checked if you don't have it that way already. You may have to do this each time that you post if you do not have your profile options set up to do that for all posts. That option appears right above the Post button when you are replying to a post. Just make sure it is checked before you click Post.

 

I need to know a couple of things that should help figure out which way that we need to go. First, what version of Windows is installed on the Inspiron? I'm thinking Vista but I want to make sure. Second, is QuickTime installed on the system? To find out if QuickTime is installed (assuming Vista), click Start > All Programs and then look in the list for the QuickTime folder. Click on the QuickTime folder and see if it shows QuickTime Player. If QuickTime Player is there, click on it and see if it opens up correctly. If it does then you can go ahead and close it. QuickTime is required to use iTunes. Let me know how this goes or if you've already found a solution.

You should also look into fixing your CAPS LOCK key before posting again :emotion-55:

 

:emotion-2:

Sorry for not getting back to you, but i could find in my profile how to set that option.  Anyhow, i'm running Vista, and  Quicktime player

opens correctly.

Sorry for not getting back to you, but i could find in my profile how to set that option.

Not a problem. As long as you have that option Email me replies to this post checked when you post you should get an e-mail when a reply is posted.

 

i'm running Vista, and  Quicktime player opens correctly.

Thanks for that info. Follow the steps below and if anything differs from the instructions stop and post what happened (except in the one case that I mention in Step 3).

1) Make sure that no iPod devices are connected to the computer.

2) Close all open applications except for your browser. Especially make sure that iTunes is not open.

3) Follow the instructions for Removing iTunes, QuickTime, and other software components for Windows Vista. Before you follow the instructions in the hyperlinks, run through the ones that deal with the iPodService.exe Alert to make sure that that service isn't running. Use the same process that is used to stop iPodService.exe if you see a program called iTunesHelper.exe running in Task Manager. Once you've checked for the iPodService.exe and iTunesHelper.exe then go through each hyperlink (in blue) starting with Removing iTunes.  If you get that same message when trying to uninstall iTunes as directed on that page, continue through the steps for removing the other Apple components, such as QuickTime and the Apple Software Update.

4) Report back if and what you were able to uninstall using those instructions from the article mentioned in Step 3.

Hi williamkidd,

   Made sure that neither (exe.) were running.  I then went to the control panel and selected uninstall programs.  Then i clicked on itunes and clicked ininstall. it then promped me to select, (ARE YOU SURE YOU WANT TO UNINSTALL ITUNES) and i selected yes. Then i get (THE FEATURE YOU TRYING TO USE IS ON A NETWORK RESOURCE THAT IS UNAVAIABLE) and i can't proceed any further.

Thanks,

BAGELM

RE

Try downloading and reinstalling Quicktime with iTunes. Then go again thrugh the process you have been given already.

Arnie

Hello

You can try  this

1)-Download this "windows cleanup utility" from following link--

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

Run this install this.

Then you to start and all programs and it will show as " windows cleanup install" . it will open up a small windows so from there select itunes or quick time whatever is avil for apple and click on remove and then restart the system and try reinstalling this from this link here.

http://www.filehippo.com/download/file/5accd78df4cf3e1c189b139211332c6293523fc35c1f5a6a3398c9e713eca9c8/

If you are using vista then you need to go to start and in the serach box  there type windows cleanup and do the same as above.

 

This will hopefully fix your issue.