I purchased an XPS 8930 desktop for my wife in early November, 2018. Besides the PC itself, I also purchased Office 2016. The order details along with the packing slip both indicated "Microsoft Office Home and Business 2016 DFO". I vainly tried numerous times to activate Office without success...and yes, I set up a Microsoft account and did everything I found online to help. I eventually called their help number and gave them remote access to the PC. It turned out that Office 2016 was NOT installed on the PC, the files were NOT on the hard drive, and there was no evidence I had ever purchased it. I had to scan and the Order details along with the packing slip and then gave Microsoft a copy. They then acknowledged that I had paid for it, and authorized a download and installation of Office 2016, which completed fine and I was able to activate it. However, it turned out that the installation includes a "product key" which is usually only issued when you buy Office directly from Microsoft.
Bottom line...Dell needs to get it's act together and figure out how to get stuff they sell to work "out of the box". In this case, it was only because I happen to be a bit computer savvy that made it work.
NOTE: if you do not have the installation file on an “official” MS installation disk, download and save it to your HD. Then you should burn it to one or more DVDs for future use. And at the same time, write down the product key on the DVD. You need both items for future installations, say after your computer crashes and you have re-installed windows. At that point you won’t be able to extract it from the registry and won’t remember where the online account is.
Note: If you buy an Online Download you have 30 days support from MS to get the download working
http://www.office.com/backup - Download Office 2010 Installation Backup. You will need your original Product Key, such as one from a Product Key Card . - This site is also used if you took advantage of the “Office 2010 Technology Guarantee”, the free “upgrade” offer from 2007 to 2010 for people who bought Office 2007 in the months shortly before 2010 was released. Although the program expired long ago, this site still provides you access to the product key you were issued and the online download you originally used. See the instructions on this : http://office.microsoft.com/en-us/tech-guarantee/
ClaytonCross
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Posted August 10th, 2019 02:00
It is amazing that Dell has no idea about customer experience. Dell products are great - but they force you to buy apple..