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platerra07
2 Posts
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16853
August 23rd, 2005 16:00
Need DMX 3.0 cd
i just got done reading some posts and chatting with dell and discovered that i cant get the latest version of DMX and other software on the cd that i was sent which seems it is for 2004 Laptops(Software for reinstalling Dell tools and system software). i am trying to get the antivirus software aswell (Norton Internet Security 2005 and any other software on the cd). Dell chat told me that they dont have the cd yet, but i have been reading posts here and it seems people are getting them sent to them. How can i get this cd?
316
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Posted August 24th, 2005 02:00
thank you for you help, I requested it today.316
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Posted August 25th, 2005 20:00
will this work on Demension Computers?
316
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Posted August 25th, 2005 21:00
When I go to chat they refuse to accept my post because I have a demension. They give me a phone number to call. I have tried this three times.316
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Posted August 26th, 2005 15:00
Hivaoa,
* I went here:
http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs
* There are 6 choices:
Chat with Product Support
Chat with Desktop Support
Chat with Portable Support
Chat with Electronics & Accessories Support
Chat with Wireless Hardware Support
Chat with Printer Support
Chat with Order Support
* Choose Chat with Desktop Support
DELL-Chris M (old account)
#IWork4Dell
316
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Posted August 26th, 2005 21:00
I got the Dell Media Experience 3.0 in the mail today. I called Dimension support and told them I wanted it, and they sent me the deluxe version.316
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Posted August 28th, 2005 00:00
Hivaoa, May I ask when did you order your DMX ? I ordered mine on the phone last week, and I can't wait for it.316
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Posted August 29th, 2005 01:00
I got it the next day by air shipment. It came faster than I thought it would.316
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Posted August 29th, 2005 10:00
I don't know how you got it that soon. I order on the phone on 8/23 and estimated delilvery date is 9/2. If it arrives on 9/2, I'll consider myself lucky.
Thanks
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Posted August 29th, 2005 15:00
Did you call the customer support number. Did you call 800-999-3355, extension 7266955 and gave them your security code?
DELL-Chris M
Community Manager
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56891 Posts
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232143 Points
316
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Posted August 23rd, 2005 21:00
Chat is wrong. The part number is U8032 Dell Media Experience.
To get any of the following CDs:
Dell Media Experience
Power DVD
Sonic MyDVD
Operating System
Resource & Drivers
Applications/Backups/Tools
Please follow the Chat or Email instructions found here . If you encounter any flak, escalate past the first level of support to a manager. The Dell Media Reduction Initiative (MRI) states that if asked, Dell must send you any CDs you request.
DELL-Chris M (old account)
#IWork4Dell