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joebbb

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20 years ago

J

joebbb

11 Posts

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7259

January 14th, 2007 01:00

Word 2000 won't open despite reinstall

I have a Dell Dimension 4300 running Windows XP.
Word sends me the error message beginning: This application must be installed to run. Please run Setup from the location where you originally installed the application."
I have tried: deleting the normal.dot file, unintalling and reinstalling Word, downloading and running a Windows Installer Clean-up utility and deleting the Word Data file from the registry. None of that worked.
I have read advice that says to go into the registry and delete the entire Word program manually, but I'm hesitant to do that without further corroboration.
A few possibly relevant points:
-- I also get the message "This application must be installed to run" when the computer starts up. Everything else works fine, though.
-- I have Microsoft Works but not Microsoft Office. Word installs on the same CD as Works.
-- This started not long after I downloaded some Windows Security Updates. I can't figure out how to uninstall them but if someone knows how and thinks it might help, I'll give it a try.
Anyone have any other ideas? 
  • dbramlet

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    Posted January 14th, 2007 02:00

    Have you tried it with the CD in the drive? Do you have a firewall and or virus suite running? If so turn that off and try. If it don't start then uninstall it and then install with your virus/firewall turned off and see what happens.
  • joebbb

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    Posted January 15th, 2007 00:00

    Yes, I tried to install it with the anti-virus and firewall programs turned off. Still didn't work. All the reinstalls I've attempted have been with the original Word CD.
  • dbramlet

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    Posted January 15th, 2007 02:00

    I have never seen this happen before so am tying to think of what is causing this. Look under programs and startup and see if office is listed there. If so delete it bt right clicking on each item there and select delete. That should get rid of the error at startup. If it does not then select start then run and type in msconfig and hit enter. Then look under startup and services and uncheck any office listings that you do not want to start at boot up. You can always go back and recheck these boxes later if you want to. They will not be uninstalled. Click on apply and  you will need to select reboot the system. After it boots up you will see a window from the System Configuration Utility Program telling you that you have elected to run a selective configuration. If you don't want to see this pop up each time you boot up, put a check mark in the box in the lower left corner. This should get rid of the startup error.
  • Delierious

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    Posted January 15th, 2007 22:00

    There are several warnings that comes the Windows Unistaller removal tool. (http://support.microsoft.com/kb/290301)

    The KB article is worth a read and may help.