UNSOLVED
Alert! iDRAC not responding, rebooting
Hi,
After installing VMWare OpenManage_Integration 5.1.0, on VMWare 7.0, I tried to update iDRAC firmware. After the console stuck for more than an hour, I restarted my R720.
Since this time, the iDRAC do not seems to respond. I have many error message at boot.
On POST, I can see on top right "Lifecycle Controller Disabled" also having this error message :"Alert! idrac not responding rebooting"
... And reboot
At this reboot, After memory check, the server reboot and continue tells me iDRAC have a problem, but, at least boot.
After BIOS and RAID check, I have an error "Warning! iDRAC initialisation error"
But I can strike F1 to continue or F2 to run system setup program
- If I hit F2, in BIOS option, under iDRAC Setting, I have: "SWC0700: iDRAC is not ready. The configuration values cannot be accessed."
- If I hit F1, the boot sequence continue and complain again about iDRAC "SWC0700: iDRAC is not ready. The configuration values cannot be accessed."
but if I press F1, the real boot continue.
VMWare is able to boot.
But iDRAC is unacessible, (even no MAC address from switch) and fans never stop, running at ... medium level.
Seems to be iDRAC issue. How can I reinitialise/repair this iDRAC problem ?
Many Thanks,
4013
0
Posted September 25th, 2020 22:00
Thnaks for the idea, but i tried it and still not working
3982
0
Posted September 27th, 2020 11:00
Just remembering something. When you say "3. Allow the iDrac to post before powering server on."..
As soon as I connect power cord to PSU, the server start, automatically.
Also, second thing, when the server boot, I can ear a sound (like an old 8bit game). Is it possible I eared this sound before, when I was restarting my iDRAC ?
If yes, is that mean the iDRAC try to boot ?
Is it possible to "view" the iDRAC booting sequence ? by serial port or something else ?
Thanks,
3965
0
Posted September 27th, 2020 18:00
Hi, thanks for your question. We suspect an h/w issue. Idrac failure does not affect OS booting at all but it's just that you won't be able to manage systems through Idrac. Hope this helps and have a great week ahead.
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Posted September 29th, 2020 04:00
Sounds very strange to me that a hardware failure appears right when a firmware update has been done ... (not successfully)
I read at many places I can load again an iDRAC with SD card.(https://www.dell.com/support/article/en-us/how12633/poweredge-idrac-recovery-procedure-with-firmimg-d7?lang=en) But everywhere, the card reader is inside or at the back of the device. I looked and did not see card reader except at the from of the device. Is the right one ?
3927
0
Posted September 29th, 2020 06:00
Hello,
you can see here the vFlash media card slot on the back of the system (n. 13)
Thanks
Marco
DELL- Marco B
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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0
Posted September 29th, 2020 08:00
vFlash media card (SD) slot is numbered as 10
3919
0
Posted September 29th, 2020 08:00
Sorry, for the R720 the vFlash media card slot is on the front.
Marco
DELL- Marco B
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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Posted September 29th, 2020 08:00
Thanks, but my model is R720 not R720xd. Is the SD card reader is on the front or inside ?
1938
0
Posted September 29th, 2020 09:00
yes I confirm
DELL- Marco B
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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aryzen
15 Posts
4036
0
Posted September 25th, 2020 17:00
Please try these steps:
1. Unplug PSU cables
2. Press the power button for at least 30 few seconds to drain the electricity in the server
3. Allow the iDrac to post before powering server on.