UNSOLVED
026880 ERROR in clone & snap operations
I have a series of snapshots of an Oracle database and a nightly clone of the same Oracle database on AIX 5.3 I'm not exactly sure when this started happening but I just noticed this morning that we've been getting the following error message during those operations.
026880 ERROR:Application Agent operation failed: getOracleOwnserShipDetails with an error as follows: Could not retrieve oracle user id and group id
It appears as though the jobs are finishing fine, but still receiving this error. I recently upgraded from 5.2.1 to 5.2.3 . I thought it might be related to the OS password being wrong within the job, but the snapshots don't mount to any host. So that shouldn't be the case.
When you upgraded to 5.2.3 did you upgrade the production host as well or is it still at 5.2.1? It almost sounds like a communication issue between the RM server and the Oracle database. Did you check the release notes for 5.2.3 to see if there were any Oracle issues with this release?
The known issues in the documentation didn't mention anything serious. I would hope the EMC consultant that directed us to do the upgrade would be aware of any issues, but good point.
All hosts and servers were upgraded, so everything is at the same level.
It may very well be a bug in RM. If you don't find anything I would contact support. I have peformed quite a few upgrades of RM over the past few years and have come accross the occasional bug after a few upgrades. Support has always taken care of me though and gotten the issues resolved.
AranH1
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Posted August 2nd, 2010 08:00
Ben,
I ran accross the following knowledgebase article related to that error. Does this help?
emc179429
http://knowledgebase.emc.com/emcice/documentDisplay.do;jsessionid=9B667576CEEF1BD0F6E9ABA073C724EF?docType=1006&clusterName=DefaultCluster&resultType=5002&groupId=1&page=&docProp=$solution_id&docPropValue=emc179429&passedTitle=null
Aran