This is the first I'm hearing of this issue. What iDRAC firmware are you working with? Do you know what servers are being affected? I'd like to start narrowing the scope so that we may be able to identify a path forward.

Dylan,

Ironically, this happened again last night.

These are Dell R740xd servers. Running iDRAC 9 3.21.21.21 (Build 30).

We have five R740xd2 servers that do no seem to be experiencing this issue.

Thanks!

I have a test environment set up and it should match yours. In the meantime, you might test the following:

1) See if the issue pops up in multiple web browsers

2) Clearing cookies and temp internet files

3) Reinstalling SAE

If the issue does occur on my side, I'll make sure to share that with you, since we would likely need to engage the dev team.

SupportAssist server is Windows 2016.

That's pretty wild. I'm going to get an environment deployed to test it out. For the closest replication, would you mind sharing what OS you've got running on the hosts with SupportAssist Enterprise?

Still poking at this trying to replicate. I'm working with the latest iDRAC firmware right now, because the response would just be "Update the iDRAC" if we didn't. If the behavior doesn't replicate, I'll down rev it and test at the same iDRAC version as you. So far, 3.30.30 has not lost credentials in SAE.

I've not been able to replicate this behavior with iDRAC 3.30.30.30. I'll down-flash it and test on 3.21.21.21, and follow up if the credential loss happens to me. Otherwise, I'd expect one of the previous steps to help.

We have also seen this happen on two of our hyperconverged (xd) servers.