Help

Start a discussion
UNSOLVED

fgagnon

updated

19 years ago

F

fgagnon

1 Message

0

817

June 7th, 2007 14:00

Outlook 2007 and EX User Cache

I'm running the latest EmailXtender 4.8 patches and User Cache 4.7 (also latest patches). For some reasons, I don't see the shortcut icon in Outlook. Is this normal? When I use Office 2003 and no user cache, I can see the shortcut icons fine.

Message was edited by:
fgagnon

Message was edited by:
fgagnon
  • J

    jmourani

    1 Message

    326

    0

    Posted June 26th, 2007 08:00

    Is Outlook 2007 supported in these versions? I am running Exchange 2003 and Outlook 2007, but I am running into problems. Outlook 2003 runs fine.
  • G

    Gizmo3

    2 Posts

    326

    0

    Posted July 4th, 2007 02:00

    according to the Current Messaging Compatibility Guide the latest supported version is 2003. 2007 should be supported with 4.8 SP1 that was scheduled to be release few days ago but got pushed back. new release date is still not set
  • M

    MattWheeler1

    3 Posts

    326

    0

    Posted February 19th, 2008 11:00

    Before I ask my question, please pardon my ignorance. Our EmailXtender solution was set up a while a go and then sort of "passed on" to me.

    We are running EmailXtender 4.8.0 and Exchange 2003. We run mostly Outlook 2003 with a few Outlook 2007 clients. Everyone is running in a "connected" or online mode. Meaning, our Outlook profiles are not using cached mode.

    I've just started testing running Outlook in cached mode. After setting cached mode on my profile (using Outlook 2007), and restarting Outlook, none of my shortcutted emails have the shortcut icon next to them. They all look like they are using the unread email icon. Attachments are archived and shortcutted, and the Outlook EmailXtender client is able to search for an open shortcutted emails/attachments. so, functionality is working, but the icons are wrong.

    According to the compatibility documentation, I need to run EmailXtender 4.8 SP1 to support Outlook 2007.

    I don't have 4.8 SP1 downloaded, and I don't want to uninstall 2007, So I set up a new computer running Outlook 2003 and set up my profile in online mode. Everything looks fine. All the icons show correctly. But when I set it up on that computer for Outlook to run in cached mode, everything syncs up, but the shortcut icons are missing again.

    Next, I logged into that new computer with a different user and set up outlook in cached mode for that user's mailbox. This time all the icons show up properly for both online and cached mode.

    Go figure?!? I'm out of ideas. Can anyone help??

    Is this an issue with Outlook, the EmailXtender plugin, or on the EmailXtender server?
    ------------
    Starting a new topic. please done't reply to this message.

    Message was edited by:
    MattWheeler

Dell Support Resources

Latest Solutions

View More