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Dimension 3000 hard disk drive
Hi! I really hope someone can help me. I have a Dimension 3000. My son used the open disk tray as a step. Now I cannot use the drive. The tray was not broken, but after it was pushed back in, that was it. The power light does't even come on.When you push the open/close button, it makes noise but doesn't open. It's like you're holding it shut. Any suggestions for a frustrated mom?::womanmad:
225
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Posted October 9th, 2007 14:00
Thank you for responding.1.Used emergency eject button. Tray now opens, but still doesn't work.2. Uninstall/reinstall primary and secondary IDE (Sony CD-RW/DVD-ROM CRX330E). No good3. Reseated cables to drives. Now upon start-up, I get a black screen with:Dimension 3000 seriesBIOS version A02primary drive 1 not foundsecondary drive 1 not foundF1 to continue F2 to run setup utilityHELP!!!!!!!!!:womansurprised:225
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Posted October 9th, 2007 16:00
I get the black screen either way. :womansad:225
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Posted October 9th, 2007 16:00
Hi Frustrated Mom,
(With system off) Open the case and check the cable connection for you hard drive. It is possible you may have nudged it without knowing, causing a loose connection.
If you still get a Black screen, open the case again and disconnect the IDE cable and the power cable from the optical drive, turn the system back on.
Does the system boot normally now?
Best Regards!
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.
CD/RW Link
Message Edited by Predator on 10-09-2007 03:27 PM225
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Posted October 9th, 2007 18:00
Hi Frustrated Mom,
For some reason, I cannot get Dell`s link to their Manual page to open.
If you can or have your Service Manual available, enter the BIOS/System setup and verify that the drives are turned on, save/exit.
I am very surprised, uninstalling the IDE controller in the past has never caused this issue, normally once you restart the system, Windows will automatically detect and install the proper drivers.
Best Regards!
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.
CD/RW Link
225
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Posted October 9th, 2007 20:00
reader959
Have you opened the case and checked if the hard drive's power and data cables to both the motherboard and drive, are properly connected, by unplugging and reconnecting them?
Is the data cable to the damaged CD/ROM disconnected?
See here for more information.
Is the hard drive recognized in the System Setup?
What is the reading of the power button LED, green, blinking green, solid amber, blinking amber?
Check the sequence of the diagnostic lights on the back panel of the case.
Bev.
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Please don't send me questions about your system by DCF Messenger.
Post the issue in the appropriate Board, where they will be answered.225
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Posted October 12th, 2007 10:00
Thank you for responding. I somehow wiped out the LAN on my system and had to have it repaired. ouch! I'm just going to get a new disk drive before I kill anything else. By the way, all lights ABCD are green. Thank you for the help, but obviously I don't don't know how to follow directions! If I have any ?'s in the future, I will not hesitate to post.225
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Posted October 12th, 2007 18:00
reader959
Pleased to hear, that the problem is resolved. :)
Have a great weekend.
Bev.
===================================================
Please don't send me questions about your system by DCF Messenger.
Post the issue in the appropriate Board, where they will be answered.
Predator
2 Intern
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15286 Posts
225
0
Posted October 9th, 2007 12:00
Hi Frustrated Mom,
It possible something internal is broken. Let try a couple of things we would do for a "jammed" tray.
Please click on the CD/RW link in my post and scroll to Section 13-0, article 22 and see if any of these 4 approaches will help.
Best Regards!
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.
CD/RW Link