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Go to SolutioniDrac check for updates -- LC023: Cannot access network share
In iDrac 9 -> maintenance -> System update -> Manual update -> Location Type "HTTPS"-> type in HTTPS Address: downloads.dell.com
I have multiple servers where I click 'Test network Connection' and I get the below error.
"LC023: Cannot access network share.
Check network share access credentials (IP address, user name, password, share type, and so on). Refer to your product documentation for more details."
I can get to downloads.dell.com manually on a PC which redirects me to www.dell.com/support/home/en-us.
Any help on would be appreciated.
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Posted October 10th, 2022 09:00
Is your network where iDRAC is configured have access to internet and downloads.dell.com?
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Posted October 13th, 2025 05:36
Hello, i'm liking a related article here.
PowerEdge: How to Update Firmware Remotely Using the iDRAC Web Interface | Dell US
(edited)
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Posted August 28th, 2024 21:15
Mine has internet connection and testing by clicking "Test network configuration" works fine! But it will NOT grab an update package!
LC023: Cannot access network share. Check network share access credentials (IP address, user name, password, share type, and so on). Refer to Lifecycle Controller Profile documentation for more details.
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Posted August 29th, 2024 01:50
Hello I found something online https://dell.to/3z1oNOL
Could you tell us maybe this would help your issue?
Respectfully,
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Posted September 29th, 2025 12:23
same problem here on idrac 8 enterprise (PowerEdge R730xd).
Server has connectivity and receiving same error.
Above link looks dead
Regards
(edited)
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Posted September 29th, 2025 13:16
Hello,
Can you let us know the server model you are working with and the BIOS and iDRAC version you are on?
Try test Connectivity from iDRAC
Use the built-in diagnostics:
Log into iDRAC. iDRAC Settings > Troubleshooting > Diagnostics
Run: Ping on downloads.dell.com
Ensure outbound HTTPS (port 443) is allowed from the iDRAC IP to:
- downloads.dell.com
DELL-Charles R
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Posted September 29th, 2025 14:37
Hello Charles,
thank you for your answer.
idrac 8 enterprise on PowerEdge R730xd
IDRAC Version 2.86.86.86
BIOS 2.16.0
In my verison the diagnostic is under server - Troubleshooting but i can ping just IP Address not hostnames
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Posted September 29th, 2025 14:38
Ping against an IP address works
(edited)
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Posted September 29th, 2025 15:13
Hello,
Could you update BIOS to 2.19.0 18- Mar 2024
Can you ping the downloads ip: 23.212.72.53
DELL-Charles R
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DELL-Young E
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Posted November 5th, 2025 08:09
Hello, R530 is about 10 years old, we can offer much update wise, I’m afraid. I would recommend using DRM and creating bootable ISO.
Create a bootable ISO and Server Update Utility from Dell EMC Repository Manager (DRM)
Respectfully,
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